Customer Success Representative
6 days ago
About Us
Gallagher is a global leader in agricultural innovation, with nearly 85 years of experience delivering world-class solutions across security and farming. Headquartered in New Zealand and operating in over 160 countries, we're proud to support Australian farmers with smarter, more sustainable technologies.
One of our most exciting ventures is eShepherd - a bold, tech-forward agritech start-up within Gallagher that's revolutionising livestock management. Our team thrives on innovation, embraces a progress-over-perfection mindset, and isn't afraid to get hands dirty. With offices in New Zealand, Australia, Europe and the United States, we're growing fast and looking for passionate people to help us shape the future of livestock production.
About the Role
We're looking for a proactive and customer-focused Customer Success Representative to join our Surrey Hills team and support the growth of eShepherd - our award-winning virtual fencing solution revolutionising livestock management.
In this role, you'll guide new customers through onboarding, deliver tailored training, troubleshoot challenges, and build lasting relationships that drive satisfaction and business growth. You'll collaborate closely with sales, technical, and operations teams to help ranchers increase productivity, improve animal health, and support sustainable land management.
Key Responsibilities
- Lead customer onboarding to ensure confidence and competence with eShepherd
- Deliver product training and ongoing support to build customer trust and independence
- Identify opportunities to upsell and expand customer use of our solutions
- Collaborate with customers to optimize virtual fencing configurations
- Develop strong, trust-based relationships by anticipating challenges and providing timely solutions
- Partner cross-functionally with Gallagher's wider team to ensure customer success
The Fit
We're looking for someone who's not just technically capable, but genuinely passionate about helping ranchers succeed.
You'll be a great communicator who can build trust with customers, solve problems with confidence, and adapt quickly in a fast-evolving environment. If you're self-motivated, collaborative, and excited by the idea of working at the intersection of agriculture and innovation - this role could be a perfect fit.
The ideal candidate will have:
- Degree in agriculture, business, project management, or related field would be useful
- Strong knowledge of livestock production systems and ranching practices
- Experience in customer service, technical software support, or sales (start-up or SaaS experience a plus)
- A good eye for detail and the ability to manage multiple tasks simultaneously
Why Join eShepherd?
- Be part of a once-in-a-generation transformation in grazing and farm management
- Competitive compensation package including bonus potential
- Comprehensive benefits: medical, dental, vision, life insurance, 401K, PTO, and more
- Supportive, high-trust, and innovative work culture
- Access to global career development opportunities within #TeamGallagher
- Office-first culture with long-term growth opportunities
-
Customer Success Representative
6 days ago
Surrey Hills, Victoria, Australia Gallagher Group Full time $90,000 - $120,000 per yearAbout UsGallagher is a global leader in agricultural innovation, with nearly 85 years of experience delivering world-class solutions across security and farming. Headquartered in New Zealand and operating in over 160 countries, we're proud to support Australian farmers with smarter, more sustainable technologies.One of our most exciting ventures is eShepherd...
-
ICT Manager/ICT Services Leader
1 week ago
Surrey Hills, Victoria, Australia RTG Reflex Technology Group Full time $120,000 - $180,000 per yearIT & TelecommsManagementTAS OtherPermanent / Full Time8/9/2025Build a close-knit and high-performing teamJoin an organisation to make a difference in the future of educationContinuously learn and grow your tech skills and experienceJoin Our Dynamic Team as an ICT Manager (Onsite) Are you ready to be part of a passionate team where we collaborate with our...
-
Systems Engineer
1 week ago
Surrey Hills, Victoria, Australia Reflex Technology Group (RTG) Pty Ltd Full time $90,000 - $120,000 per yearJoin our expanding team and be part of our growth journeyWe are excited to offer an excellent opportunity for a skilledSystems Engineerto join our dynamic and collaborative team in Melbourne. This role is pivotal in maintaining the stability, security, and performance of our clients' ICT systems. You'll enjoy the flexibility of a hybrid work arrangement,...
-
Systems Engineer
1 week ago
Surrey Hills, Victoria, Australia RTG Reflex Technology Group Full time $80,000 - $120,000 per yearIT & TelecommsSystem AdministrationMelbournePermanent / Full Time19/8/2025Work with a close knit and high performing teamWe provide our people with challenging work whilst providing work-life balanceEAP assistance, Birthday Leave, novated leasing,employee discountsJoin our expanding team and be part of our growth journey We are excited to offer an excellent...
-
L2 Network Support Engineer
1 week ago
Surrey Hills, Victoria, Australia Rubicon 8 Full time $80,000 - $120,000 per yearAbout Rubicon 8We are a leading Australian ICT solutions and Managed Service provider. We partner with Telstra across a range of products and services, including Mobility, Modern Work, Network, Security & Cloud. We deliver and manage solutions for medium and enterprise customers to help them be their best. We know the potential of technology is immense and...
-
Gyprock Trade Store Manager
1 week ago
Surrey Hills, Victoria, Australia CSR Full time $90,000 - $120,000 per yearGyprock Trade Store Manager (Surrey Hills, VIC)Attractive pay + super + CSR benefitsEstablished team and training provided.Diverse and Inclusive teamForklift licence is desirable or willing to obtain one.At CSR, we're building a better future together.We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single...
-
Chef/Cook (Japanese Restaurant)
1 week ago
Surrey Hills, Victoria, Australia Kamada Full time $65,000 - $80,000 per yearAt KAMADA, we believe that the core concept of traditional Japanese cuisine is about drawing out and embracing the ingredients' natural flavours.We, as pursuers of the Japanese spirit since 1789, we cook authentic and healthy Japanese homestyle cuisine with our soy sauces.Duties and Job ResponsibilitiesOversee all kitchen operations and ensuring smooth,...
-
ICT Support Officer
1 week ago
Surrey Hills, Victoria, Australia RTG Reflex Technology Group Full time $104,000 - $130,878 per yearIT & TelecommsHelp Desk / SupportTAS OtherPermanent / Full Time8/9/2025Shape the future of education with purpose-driven innovationWork hands-on with cutting-edge tech across diverse platformsFuel your growth with endless learning and upskilling opportunitiesAre you passionate about technology and eager to make a real difference? We're offering an...
-
Sales Assistant
2 weeks ago
Endeavour Hills, Victoria, Australia Wesfarmers Health Full time $45,000 - $60,000 per yearJoin Australia's Leading Health & Beauty RetailersCasual positionPriceline Endeavour HillsAbout UsAs one of Australia's favourite health and beauty retailers the Priceline brand includes over 70 company owned stores nationally. The brand is renowned for being a playground for Australia's favourite health and beauty products and to receive the warm, caring...
-
Field Sales Representative
1 week ago
Surrey Hills, Australia Sparkling Window Cleaning Melbourne Full time**Job Title: Field Sales Representative - Window & Gutter Cleaning Services** **Location**: Surrey Hills, Melbourne, VIC **Employment Type**: Casual **Pay Structure**: Minimum wage + casual loading + 17% commission on daily sales above threshold **About Us**: Sparkling Window Cleaning Melbourne is a trusted, locally owned company delivering professional...
-
Customer Success Lead
2 weeks ago
Surry Hills, Australia Audience Republic Full timeAbout Audience Republic Audience Republic is an all-in-one CRM and marketing platform built for events and venues. We work with some of the biggest names in the world—powering events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RÜFÜS DU SOL, ODESZA, and Flume. What You’ll Do As the Customer Success Lead, you’ll...
-
Customer Service Representative
1 week ago
White Hills, Australia Bowser Bean Cafe Full time**Bowser Bean Epsom (BP)** **Customer Service Representative - Hiring Now!** **More than your average Servo!** Bowser Bean Café is an Australian owned and family run business with over 30 years in the industry. We’ve always operated with a simple promise - to serve and support the regional communities of Victoria and New South Wales. Today we’re...
-
Customer Service Representative
1 week ago
White Hills, Australia Bowser Bean Cafe Full time**Bowser Bean Epsom** **Customer Service Representative - Hiring Now!** **More than your average Servo!** Bowser Bean Café is an Australian owned and family run business with over 30 years in the industry. We’ve always operated with a simple promise - to serve and support the regional communities of Victoria and New South Wales. Today we’re super...
-
Digital Customer Success Lead
2 weeks ago
Surry Hills, Australia News Corp Australia Full timeLeveraging your digital expertise in performance channels, you will coach and mentor a team of client-facing digital professionals to deliver successful outcomes for our customers in line with their business goals. You will lead by example, working with another Team Leader collaboratively creating an engaging and high performance team culture to help News...
-
Customer Service Representative
8 hours ago
White Hills, Australia Bowser Bean Cafe Full time**Bowser Bean Epsom (White Hills )** **Customer Service Representative - Hiring Now!** **More than your average Servo!** Bowser Bean Café is an Australian owned and family run business with over 30 years in the industry. We’ve always operated with a simple promise - to serve and support the regional communities of Victoria and New South Wales. Today...
-
Partner Success Representative
9 hours ago
Surry Hills, Australia Manage Protect Full time**Partner Success Representative - Manage Protect** This is an amazing opportunity for an energetic, driven, and proactive individual eager to launch a career in IT Sales. If you’re ready to learn, grow, and make an impact in a fast-paced, technology-driven industry, we’d love to hear from you You will work with the team at Manage Protect to handle a...
-
Customer Service Representative
1 week ago
Seven Hills, Australia CDC NSW Full timeComfortDelGro Corporation Australia (CDC) is the largest private bus operator in NSW. Our subsidiaries, Qcity, Hillsbus, Hunter Valley Buses and Blue Mountains Transit, provide passenger transport services to Queanbeyan and Canberra, Sydney's North West, Hunter Valley and Blue Mountains regions. Our people are our most valued asset, they are the heart of...
-
Digital Customer Success Manager
2 days ago
Surry Hills, Australia News Corp Australia Full timeExciting opportunity for a Customer Success Manager to ensure customers achieve maximum value out of their digital advertising journey with News. **What’s the role?** - Assist in the development, implementation and roll out an ongoing customer engagement program for the News Connect marketing intelligence platform - Help to build an approach to establish...
-
Customer Service Representative
4 days ago
Seven Hills, Australia Chandler Macleod Full timeAs one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our client is seeking to engage a...