Customer Success Manager

6 days ago

Surry Hills, Australia Safewill Full time

**Our Story**:
At Safewill, we’re reshaping end-of-life planning in Australia, making it more affordable, personal, and accessible for all. Since our launch, we’ve grown rapidly to become one of the country’s fastest-growing tech companies. Backed by leading investors like Westpac’s Reinventure Fund, Carthona Capital, and Flying Fox Ventures, we’re scaling fast - and we’re looking for a Customer Success Manager to help us deliver exceptional support while preparing our customer success team for future growth.

**Your Story with Us**:
As our Customer Success Manager, you’ll step into a lead-level role where you’ll balance immediate operational needs with future strategic responsibilities. You’ll play a critical role in managing increased customer support demands while collaborating closely with our existing team to ensure outstanding service. Over time, this role will grow into a leadership position, overseeing a larger team and driving strategic initiatives to elevate Safewill’s customer experience.

Over the first 6-12 months, you will:
**Deliver Outstanding Customer Service**:

- Take a hands-on role in managing customer inquiries, including chat support, to ensure exceptional experiences for Safewill’s growing customer base.
- Collaborate with the existing team members to maintain service standards and manage workload.
- Handle escalations with professionalism and empathy, ensuring timely and effective resolutions.

**Develop Team and Strategic Capabilities**:

- Lay the groundwork for a scalable customer success function by introducing processes, tools, and best practices.
- Assist in forecasting team needs, analysing support trends, and proposing data-driven solutions for growth.
- Drive the adoption of CRM platforms and automation tools to improve team efficiency and service quality.

**Lead and Plan for the Future**:

- Support product-related customer-facing initiatives, collaborating cross-functionally with product and marketing teams.
- Begin transitioning from hands-on work to team leadership, taking on managerial duties and strategic planning.
- Take ownership of customer service projects, leading implementation and optimisation efforts.

**Ongoing**:

- Monitor and analyse customer data to identify trends, forecast demand, and ensure team readiness for growth.
- Introduce project management and optimisation practices to improve team workflows and customer outcomes.
- Act as a bridge between the customer success team and other departments to align efforts and maintain service excellence.
- Grow into a leadership role, overseeing a larger team as the company scales.

**Why Join Safewill?**:

- **Impactful work**: Help shape and elevate customer success at Safewill, making a real difference for Australians planning their Estate matters.
- **Growth opportunities**: Start as a hands-on leader and grow into a strategic role as the company scales.
- **Professional development**: Access resources and in-house mentorship to enhance your skills in customer success, leadership, and data analysis.
- **A culture of innovation**: Join a dynamic team where ideas are welcomed, and creativity drives success.
- **Competitive compensation**: A salary package with equity that recognises your contributions to Safewill’s growth.

**Wondering if you should apply?
***:

  • Customer Success Manager

    5 days ago

    Surry Hills, Australia Instant Full time

    **This is a Customer Success Manager role with Instant based in Sydney, Australia.** Instant is a technology company on a mission to power the world's most innovative brands, driving their revenue and retention on autopilot. We have grown revenue 16x in the last 6 months, and want you to be a critical part of scaling up this velocity even further! **--...

  • Customer Success Manager

    2 weeks ago

    Surry Hills, Australia Audience Republic Full time

    Audience Republic is an all-in-one CRM and marketing platform built for events and venues. We work with some of the biggest names in the world—powering events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RÜFÜS DU SOL, ODESZA, and Flume. We’re a fast-growing B2B SaaS startup, having raised $12M in funding, and we’re...

  • Customer Success Manager

    2 weeks ago

    Surry Hills, Australia Audience Republic Full time

    Audience Republic is an all-in-one CRM & marketing platform for events & venues. Our customers are some of the largest names in the world — including events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RUFUS DU SOL, ODESZA, and Flume. We are a fast growing technology startup in B2B SaaS, and have raised $12m in...

  • Customer Success Manager Anz

    7 days ago

    Surry Hills, Australia Rezdy Full time

    **About Us** We are Rezdy, Checkfront, and Regiondo—three leading brands united under one mission: empowering experience providers worldwide to grow, thrive, and deliver unforgettable moments. Fueled by teamwork and the combined strength of our brands, we are dedicated to equipping tour, activity, and experience providers with the tools they need to...

  • Account Manager, Customer Success

    2 weeks ago

    Surry Hills, New South Wales, Australia Streem Full time

    This is a Account Manager, Customer Success role with Streem based in Surry Hills, NSW, AU == Streem ==Role Seniority - juniorMore about the Account Manager, Customer Success role at StreemYour role as an Account ManagerOur Account Management team is integral in creating stellar customer experiences for our valued clients. As an Account Manager in the...

  • Head of Customer Success

    2 weeks ago

    Surry Hills, Australia Ideagen Full time

    About Us: **Location - Australia** **Function - Customer Success** **Department - Customer** **Working Pattern - Hybrid** **Benefits -**Benefits and Rewards** **DEI -**DEI Strategy Launch** **Salary - this will be discussed at the next stage of the process, if you do have any questions, please feel free to reach out.** We’re looking for a hands-on...

  • Head of Customer Success

    7 days ago

    Surry Hills, Australia Audience Republic Full time

    **Audience Republic** is an all-in-one CRM & marketing platform for events and venues. Our customers are some of the largest names in the world — including events featuring artists like Justin Bieber, Post Malone, RUFUS DU SOL, ODESZA and Flume. We are a fast growing technology startup in B2B SaaS, and have raised $9M from investors. Our team is based...

  • Digital Customer Success Manager

    7 days ago

    Surry Hills, Australia News Corp Australia Full time

    Exciting opportunity for a Customer Success Manager to ensure customers achieve maximum value out of their digital advertising journey with News. **What’s the role?** - Assist in the development, implementation and roll out an ongoing customer engagement program for the News Connect marketing intelligence platform - Help to build an approach to establish...

  • Customer Success Lead

    1 day ago

    Surry Hills, Australia Audience Republic Full time

    About Audience Republic Audience Republic is an all-in-one CRM and marketing platform built for events and venues. We work with some of the biggest names in the world—powering events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RÜFÜS DU SOL, ODESZA, and Flume. What You’ll Do As the Customer Success Lead, you’ll...

  • Customer Success Representatve

    6 days ago

    Surry Hills, Australia Amplify Music Education Full time

    **The Opportunity** This is an ideal position for early career professionals looking to build their foundation in customer success and account management within the education sector. In this role, you'll gain valuable experience supporting schools throughout their entire customer journey while developing skills in user engagement, renewals, and growth...