Small Business Cashflow Specialist

1 week ago

Docklands, Australia ANZ Banking Group Full time

**Req ID**: 70703
**Department**: National Business Centre
**Division**: Australia Commercial
**Location**: Docklands
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Role Type**: Permanent
**Work Schedule**: Full Time
What will your day look like?
**This role is accountable for**:
**Financial & Discipline**:
Action incoming calls or digital opportunities, conduct quality needs based conversation and assist customer to start grow and run the business by providing valuable advice, tailored recommendations and fulfilling working capital product solution and working capital transaction accounts from end to end
Identify any additional customer needs and effectively refer to an appropriate channel, including value add services that will help customers start, grow and run their business (such as Honcho & Employment Hero)
**Customer**:
Ensure the customer remains at the hearts of all our interactions
Take ownership of customer issues and resolving them
Record discussion for future reference
**Risk & Reputation**:
Ensure quality customer and business outcomes are achieved in adherence to ANZ policies and values
Identify potential process/service improvements identified.
Maintain compliance with required training and banker capabilities (e.g. Mandatory Learning, ACL,FSRA, AF On-boarding, Introduction and Intermediate Credit Course)
**People & Culture**:
Collaborate within the team and contribute to a high performance culture
Stakeholder management with business partners
Provide feedback to acquisition channels to improve the on boarding process
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Professional phone manner/etiquette
Oral and written communication skills
Adhering to structured roster/operating rhythm
Understanding of small business & commercial markets
Thorough knowledge of ANZ procedure, products and services (desired not essential)
Understanding of Money In, Managing Money, Money Out and cash flow concepts
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
20/11/2024, 11.59pm, (Melbourne Australia)

  • Nbc Small Business Specialist

    1 week ago

    Docklands, Australia ANZ Banking Group Full time

    **Req ID**: 96673 **Department**: National Business Centre **Division**: Australia Commercial **Location**: Docklands About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role Banking is changing and we’re changing...

  • Small Business Banker

    2 weeks ago

    Docklands, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: VIC- North West region - You’ll be part of a collaborative & high performing team - **Help deepen relationships and achieve stronger customer advocacy**: - You have access to market leading policies and products to support small business customers bring their business ideas to life **Your new role as a Small...

  • eCommerce Specialist

    6 days ago

    Victoria - Support Office - Docklands, Australia Myer- eCommerce Specialist Full time $60,000 - $90,000 per year

    Job no: 944161From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.  Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver...

  • Sourcing & Production Specialist

    1 week ago

    Victoria - Support Office - Docklands, Australia Myer- Sourcing & Production Specialist Full time $80,000 - $120,000 per year

    Job no: 943833 In alignment with the Myer Merchandise strategy, as a Sourcing & Production Specialist, you will support both the Sourcing and Production Managers as well as the Buying teams to ensure the brands achieve sales and profit targets through the management of the sourcing and production processes.About the Opportunity Develop and maintain the...

  • Sales Specialist

    1 week ago

    Docklands, Australia TSA Group Full time

    **Company Description** TSA is an Australian-owned business, specializing in helping companies acquire, retain and grow their customer bases. We represent some of the country's largest and most recognisable brands, across eight locations in Australia and internationally. TSA Group are on the hunt for Business Specialists to join our Australia Post team at...

  • Journey Expert

    3 days ago

    Docklands, Australia ANZ Banking Group Full time

    **Req ID**: 87345 **Department**: AR Everyday Banking Portfolio Performance **Division**: Australia Retail **Location**: Docklands About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. The Well Managed team for Everyday Banking...

  • Digital Experience Specialist

    3 days ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Retention Marketing Specialist

    1 week ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Retention Marketing Specialist

    4 days ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Systems Specialist

    1 week ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...