Small Business Cashflow Specialist

3 days ago

Docklands, Australia ANZ Banking Group Full time

**Req ID**: 70703
**Department**: National Business Centre
**Division**: Australia Commercial
**Location**: Docklands
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Role Type**: Permanent
**Work Schedule**: Full Time
What will your day look like?
**This role is accountable for**:
**Financial & Discipline**:
Action incoming calls or digital opportunities, conduct quality needs based conversation and assist customer to start grow and run the business by providing valuable advice, tailored recommendations and fulfilling working capital product solution and working capital transaction accounts from end to end
Identify any additional customer needs and effectively refer to an appropriate channel, including value add services that will help customers start, grow and run their business (such as Honcho & Employment Hero)
**Customer**:
Ensure the customer remains at the hearts of all our interactions
Take ownership of customer issues and resolving them
Record discussion for future reference
**Risk & Reputation**:
Ensure quality customer and business outcomes are achieved in adherence to ANZ policies and values
Identify potential process/service improvements identified.
Maintain compliance with required training and banker capabilities (e.g. Mandatory Learning, ACL,FSRA, AF On-boarding, Introduction and Intermediate Credit Course)
**People & Culture**:
Collaborate within the team and contribute to a high performance culture
Stakeholder management with business partners
Provide feedback to acquisition channels to improve the on boarding process
What will you bring?
To grow and be successful in the role, you will ideally bring the following:
Professional phone manner/etiquette
Oral and written communication skills
Adhering to structured roster/operating rhythm
Understanding of small business & commercial markets
Thorough knowledge of ANZ procedure, products and services (desired not essential)
Understanding of Money In, Managing Money, Money Out and cash flow concepts
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
20/11/2024, 11.59pm, (Melbourne Australia)

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