
Nbc Small Business Specialist
3 days ago
**Req ID**: 96673
**Department**: National Business Centre
**Division**: Australia Commercial
**Location**: Docklands
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
**Role Type**: Permanent
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Role Schedule**: Full Time
What will your day look like?
**As a National Business Specialist, you are accountable for**:
Ensure the customer remains at the hearts of all our interactions
Provide exceptional customer engagement
Take ownership of customer issues and resolving them
Record discussion for future reference
Ensure quality customer and business outcomes are achieved in adherence to ANZ policies and values
Identify potential process/service improvements identified.
Maintain compliance with required training and banker capabilities (e.g. Mandatory Learning, ACL,FSRA, AF On-boarding, Introduction and Intermediate Credit Course)
Collaborate within the team and contribute to a high performance culture
Stakeholder management with business partners
Embrace, drive and support change and ensure sharing of ‘best practice’ ideas.
Provide feedback to acquisition channels to improve the on boarding process
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Professional phone manner/etiquette
Oral and written communication skills
Adhering to structured roster/operating rhythm
Understanding of small business & commercial markets
Thorough knowledge of ANZ procedure, products and services (desired not essential)
Understanding of Money In, Managing Money, Money Out and cash flow concepts
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
05/06/2025, 11.59pm, (Melbourne Australia)
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