Journey Expert

**Req ID**: 87345
**Department**: AR Everyday Banking Portfolio Performance
**Division**: Australia Retail
**Location**: Docklands
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
The Well Managed team for Everyday Banking Portfolio mandate is to develop, implement and embed robust and sustainable controls/treatments to adequately manage Everyday Banking’s operational risk to ensure we deliver our promises to our customers and meet the expectation of the regulators and the community.
About the Role
EDB Portfolio owns three High Impact Processes (HIP) - Personal Lending, Credit Cards (Retail & Commercial) and Deposits & Transaction Services. As a Journey Expert in the Well Managed team, you will be responsible for implementing sustainable well managed solutions to enable EDB establish and industrialise HIPs effectively.
**Role Location**: 833 Collins Street, Docklands VIC 3008
**Role Type**: 12-month Fixed Term opportunity
**Work Schedule**: Full Time
What will your day look like?
**As a Journey Expert you will also be accountable to**:
Collaborate with stakeholders within the Portfolio, external partners and our broader value chain partners to update the HIPs process maps, risks, controls and obligations mapping.
Align risks, controls and obligation mapped in processes with business unit's risk profiles to ensure compliance with ANZ's risk framework and process governance framework.
Collaborate with product teams, SMEs, data analysts, assurance partners to develop, and operationalise reporting of relevant metrics and real-time data that measure performance and monitor improvements, etc.
Implement sustainable well managed solution that enables holistic decision making across each HIP through effective governance and monitoring of current and target metrics on customer experience, risks, obligations & controls, costs and revenue and any other strategic metrics.
Organise and prepare HIP governance forum packs.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Ability to support customers by understanding their needs and informing them about relevant products or services, and providing considered options, that meet those needs.
Managing a process end-to-end to achieve a customer outcome.
Knowledge of small business operations, transaction banking and working capital solutions.
Proficiency in credit assessment and management.
Ability to identify and pursue new commercial opportunities
Knowledge of financial terminology, financial statements (such as Profit and Loss, balance sheets and cashflow statements) and the principles behind financing
Knowledge of lending and cashflow needs and solutions
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
19/02/2025, 11.59pm, (Melbourne Australia)