Enquiries Coordinator

2 weeks ago

Bella Vista, Australia Care Connect Full time

**Enquiries Coordinator**
- First contact point for customers
- Inbound and outbound customer contact role
- $63k + super + (Pre-tax $15,900 salary packaging NFP)
- Full Time permanent position with flexible work arrangements
- Office located in Bella Vista, NSW

**About Care Connect**
**Care Connect Life, made easier**

**About the Role**

As an Enquiries Coordinator, you will:

- Receive and direct all in coming phone and online contacts
- Provide administration support for a range of activities
- Conduct monthly survey of new clients initial experience with Care Connect
- Work closely with the Referrals Advisers

**About You**
To be successful in the role you will be able to demonstrate:

- Exceptional customer service and call management skills
- Excellent planning, organisational, prioritisation and time management skills
- Excellent interpersonal, communication (listening, written and verbal)
- High-speed and accurate data entry skills
- Ability to identify and manage client escalations
- Ability to promptly and sensitively manage high volumes of enquiries within expected and agreed standards
- A commitment to treat others with respect and uphold privacy and confidentiality of client information
- A sound understanding of the needs and experiences of people who receive community care services and of the community care system
- Experience with inbound and outbound telephony, client database management and meeting service level agreements
- Proficient level of computer literacy; with experience in the Microsoft Office suite and other systems, with an ability to adapt to new technologies

**We Offer**
- Flexible working environment and a passionate team
- Competitive salary including not-for-profit salary packaging options
- Five weeks annual leave
- Option for monthly ADO

**How to Apply,**

Additional requirements
- Completion of online psychometric assessments and reference checks
- You must provide your current Working with Children Check, prior to employment
- A statutory declaration confirming Australian residency. (An international police check/s may be required for non-residents.)

  • Enquiries Coordinator Aged Care

    1 day ago

    Bella Vista, Australia Care Connect Full time

    Posted: 06/08/2025 Closing Date: 02/09/2025 Salary: $67,000.00 - $70,000.00 Job Type: 3. Maximum Term - Full Time Location: Bella Vista Job Category: Care Operations Care Connect are seeking an experienced & driven Enquiries Coordinator to join our Aged Care team. **About the role** - Receive and direct all incoming phone and online contacts - Provide...

  • Program Coordinator

    1 week ago

    Bella Vista, Australia KinCare Full time

    **Job Description**: **About the role**: You will provide customers, their families and other stakeholders with information about KinCare, schedule assessments and respond promptly to all enquiries and referrals about the Commenwealth Home Support Program (CHSP). You will also provide an efficient intake experience for prospective customers and deliver an...

  • Intake Coordinator Ohc

    7 days ago

    Bella Vista, Australia Care Connect Full time

    Posted: 05/06/2025 Closing Date: 02/07/2025 Salary: $70,000.00 - $75,000.00 Job Type: 1. Permanent - Full Time Location: Bella Vista Job Category: Care Operations Care Connect is seeing a dedicated Intake Scheduling Coordinator to join our Out of Hospital Care team on a full-time, permanent basis. **About us** Care Connect Life, made easier! An...

  • Property Manager

    2 days ago

    Bella Vista, Australia talent focus Full time

    Location - Bella Vista Salary - 60k - 80k + super (With possibility to negotiate for more experienced applicants) **+ Bonus** Our client is a dynamic forward-thinking company that brings with them honesty, integrity and a passionate outlook within the real estate industry. They are looking to add an additional head into the existing team due to ongoing...

  • Medical Receptionist

    1 week ago

    Bella Vista, Australia MedSuites Full time

    **Job Opportunity: Full-Time / Part-time Medical Receptionist at PainMed** **Location**: Norwest **Hours**: Variable [ Full-Time 38hrs] At PainMed, we are a dedicated specialist pain management centre, committed to providing expert, compassionate care to patients living with chronic and complex pain conditions. We’re currently seeking an enthusiastic and...

  • Practice Administrator

    1 week ago

    Bella Vista, Australia Specialty Orthopaedics Full time

    **Specialty Orthopaedics** The Specialty Orthopaedics Group is a large, established Orthopaedic Specialist Practice comprising of 11 fellowship-trained Orthopaedic Surgeons with multiple sub-specialties including both upper and lower limb. While our head office is located in Norwest, we also have multiple other locations including Wahroonga, Parramatta,...

  • Administration Assistant Bella Vista

    2 weeks ago

    Bella Vista, Australia MultiLit Full time

    MultiLit is a leader in effective literacy instruction in Australasia. Our programs are uniquely placed to be successful because they are supported by scientific research and have been demonstrated to be effective in practice through rigorous trials. This high standard of integrity has ensured a pre-eminent reputation for effective literacy instruction and...

  • Business Development Officer

    2 weeks ago

    Bella Vista, Australia FlexiHome Care Full time

    We are excited to expand our team and are looking for a Business Development Officer to join us! This is an incredible opportunity to join an amazing organisation that promotes authenticity, purposefulness, responsibility and understanding, with a mission to empower the vulnerable and people living with disability. **FlexiHome Care** provides a wide range...