Enquiries Coordinator Aged Care

3 days ago

Bella Vista, Australia Care Connect Full time

Posted: 06/08/2025

Closing Date: 02/09/2025

Salary: $67,000.00 - $70,000.00

Job Type: 3. Maximum Term - Full Time

Location: Bella Vista

Job Category: Care Operations

Care Connect are seeking an experienced & driven Enquiries Coordinator to join our Aged Care team.

**About the role**
- Receive and direct all incoming phone and online contacts
- Provide administration support for a range of activities
- Conduct monthly survey of new clients initial experience with Care Connect
- Work closely with the Referrals Advisers

**Office location**: Abbotsford, VIC

**About you...**

To be successful in the role you will demonstrate a clear understanding and commitment to redirecting enquires to the relevant delivery team. You are committed to treating others with respect and maintaining confidentiality. You share our workplace values of Collaboration and Courage, Authenticity, Respect and Excellence - CARE.

**You have**
- Exceptional customer service and call management skills
- Excellent planning, organisational, prioritisation and time management skills
- Excellent interpersonal, communication (listening, written and verbal)
- High-speed and accurate data entry skills
- Ability to identify and manage client escalations
- Ability to promptly and sensitively manage high volumes of enquiries within expected and agreed standards
- A commitment to treat others with respect and uphold privacy and confidentiality of client information
- A sound understanding of the needs and experiences of people who receive community care services and of the community care system
- Experience with inbound and outbound telephony, client database management and meeting service level agreements
- Proficient level of computer literacy; with experience in the Microsoft Office suite and other systems, with an ability to adapt to new technologies

**What’s in it for you?**

We offer a salary of $68,000 pa + super. As a not-for-profit employee, you are also able to access NFP Salary Packaging benefits & Meals & Entertainment packaging - increasing your take-home pay We value your work/life balance with a flexible working environment (WFH & ADO options), a passionate team and a caring, understanding work environment.

Care Connect is committed to your learning & progression with ongoing training & development to support you in your role and career. We also look after your health & wellbeing with an Employee Assistance Program, discounted health insurance & wellbeing products.

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