Intake Coordinator Ohc

1 day ago


Bella Vista, Australia Care Connect Full time

Posted: 05/06/2025

Closing Date: 02/07/2025

Salary: $70,000.00 - $75,000.00

Job Type: 1. Permanent - Full Time

Location: Bella Vista

Job Category: Care Operations

Care Connect is seeing a dedicated Intake Scheduling Coordinator to join our Out of Hospital Care team on a full-time, permanent basis.

**About us**
Care Connect Life, made easier
An industry-leading and dynamic Care provider, Care Connect is proudly a not-for-profit, approved Home Care Package provider that understands how important it is to remain independent at home. Our collaborative, authentic and talented team enhance people’s quality of life each and every day. You can be part of it

We are offering a full-time, permanent position for an experienced and enthusiastic care professional, dedicated to supporting clients as they transition from hospital to home.

**About the role**
As the first point of contact for clients, families and health professionals, the Intake Scheduling Coordinator will be responsible for managing intake and scheduling services, coordinating referrals and maintaining accurate records. Your ability to balance efficiency with compassionate service will help deliver positive outcomes for our clients during a critical time in their recovery journey.

This role is required to support the hours of operation across NSW. You will work collaboratively across the organisation and:

- Manage intake and scheduling for clients transitioning from hospital to home
- Liaise with clients, families and health professionals to coordinate assessments and ensure timely support
- Allocate and schedule assessments and determining eligibility
- Maintain accurate records and documentation in accordance with Care Connect policies and procedures
- Respond to enquiries from internal and external stakeholders, providing clear and supportive communication
- Work collaboratively with the OHC team to ensure seamless service delivery
- Identify and escalate any service gaps or concerns to support continuous improvement in client care
- Participating in an on-call roster approximately every 5-6 weeks on Saturday and Sunday to support action referrals from emergency departments

**Office location: Bella Vista, NSW**

**About You**
To be successful in this role, you will have strong organisational and time-management skills. Your ability to communicate effectively with clients, families and health professionals will be key to ensuring seamless service coordination. A keen attention to detail and proficiency in managing schedules and documentation will support efficient service delivery. Most importantly, you will bring a client-focused approach, ensuring individuals receive the care they need during their transition from hospital to home. You should also be comfortable using technology and have the ability to adapt to new systems quickly. You preferably have experience in client management systems or CRM however this is not essential.

**Minimum Qualifications**:

- Qualification or formalised training in Customer Service, Business Administration or equivalent
- In the absence of a completed qualification, a minimum of 3 years' experience in a high volume incoming phone contact role or related field with a proven track record of exceeding client expectations

**What’s in it for you?....**
We offer a competitive salary of $73,000 pa + super. As a not-for-profit employee, you are also able to access NFP Salary Packaging benefits & Meals & Entertainment packaging - increasing your take-home pay We value your work/life balance with a flexible working environment (WFH & ADO options), a passionate team and a caring, understanding work environment.
Care Connect is committed to your learning & progression with ongoing training & development to support you in your role and career. We also look after your health & wellbeing with an Employee Assistance Program, discounted health insurance & wellbeing products.

**How to Apply


  • Intake Worker Ohc

    1 day ago


    Bella Vista, Australia Care Connect Full time

    Posted: 25/09/2025 Closing Date: 25/10/2025 Job Type: 3. Maximum Term - Full Time Location: Bella Vista Job Category: Care Operations **Care Connect**_Life, made easier!_ At **Care Connect**, we’re passionate about supporting people to live independently at home. As a **not-for-profit industry leader**, our collaborative and talented team enhances...

  • Intake Worker OHC

    18 hours ago


    Bella Vista, New South Wales, Australia Care Connect Ltd Full time $60,000 - $90,000 per year

    Care ConnectLife, made easierAt Care Connect, we're passionate about supporting people to live independently at home. As a not-for-profit industry leader, our collaborative and talented team enhances lives every day — and you can be part of it.About the RoleWe are seeking a dedicated Intake Scheduling Coordinator to join our Out of Hospital Care (OHC) team...

  • Intake Worker OHC

    20 hours ago


    Bella Vista, New South Wales, Australia Care Connect Full time $60,000 - $90,000 per year

    Posted: 25/09/2025Closing Date: 25/10/2025Job Type: 3. Maximum Term - Full TimeLocation: Bella VistaJob Category: Care OperationsJob DescriptionCare Connect Life, made easierAt Care Connect, we're passionate about supporting people to live independently at home. As a not-for-profit industry leader, our collaborative and talented team enhances lives every day...

  • Intake Coordinator

    1 week ago


    Bella Vista, Australia Care Connect Full time

    Posted: 22/07/2025 Closing Date: 18/08/2025 Salary: $75,000.00 - $77,000.00 Job Type: 3. Maximum Term - Full Time Location: Bella Vista Job Category: Care Operations **About us** **Care Connect**_Life, made easier!_ An industry-leading and dynamic Care provider, Care Connect is proudly a not-for-profit, approved Home Care Package provider that...

  • Care Manager

    7 days ago


    Bella Vista, Australia Care Connect Full time

    Posted: 18/09/2025 Closing Date: 18/10/2025 Job Type: 1. Permanent - Full Time Location: Bella Vista Job Category: Care Operations We have an exciting opportunity for a **full-time, permanent Care Manager** to join our Out of Hospital Care (OHC) program in Tweed Heads. **About us** An industry-leading and dynamic support provider, Care Connect is...


  • Bella Vista, New South Wales, Australia Right At Home Sydney Norwest Full time $75,000 - $90,000 per year

    Right at Home provides a range of care services to the elderly and those living with a disability who require assistance in their home. We have a unique and internationally recognized system of delivering care that is very well received by our clients. Above all, we have a genuine sense of caring and are extremely passionate about delivering our services.Job...


  • Bella Vista, Australia KinCare Full time

    **Job Description**: **About the role**: You will provide customers and their families with information about KinCare, schedule assessments and respond promptly to all enquiries about the Commonwealth Home Support Program (CHSP). You will also provide an efficient intake experience for prospective customers and deliver an excellent customer service with the...


  • Bella Vista, Australia KinCare Full time

    **Job Description**: **About the role**: You will provide customers and their families with information about KinCare, schedule assessments and respond promptly to all enquiries about the Commonwealth Home Support Program (CHSP). You will also provide an efficient intake experience for prospective customers and deliver an excellent customer service with the...


  • Bella Vista, New South Wales, Australia Right At Home Sydney Norwest Full time $64,000 - $80,000 per year

    Right at Home provides a range of care services to the elderly and those living with a disability who require assistance in their home. We have a unique and internationally recognized system of delivering care that is very well received by our clients. Above all, we have a genuine sense of caring and are extremely passionate about delivering our services.Job...