Aps3 Participant Support Officer

1 week ago

Brisbane, Australia Talent International Full time

**Job Details**:
**Location**

Brisbane

**Salary**

AU$30.00 - AU$37.36 per hour + Great salary expectation

**Job Type**

Full Time

**Ref**

BBBH100498_1680592980

**Contact**

Jenifer Mitchell

**Posted**

about 1 hour ago

Talent International is searching for experienced APS3 Participant Support Officer a Brisbane based national disability support organisation on a 12- month contract.

**About the Role**:
This position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

The role may have a public contact and is required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

**Responsibilities**:

- Managing and resolving participant matters by actioning planning tasks
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
- Coordinating appointments with the use of office facilities and ensuring facilities are accessible for participants
- Undertaking research and investigation activities and preparing associated reports and correspondence
- Undertaking a range of data entry activities and ensuring follow up is completed
- Receiving and recording complaints and other feedback

**Skills and Experience Required**:

- Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results
- Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful
- Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust

**How to Apply**:

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