Aps3 Employment Service Officer

4 days ago

Brisbane Central Business District, Australia HAYS Full time

Federal Government Department | Brisbane CBD | Attractive hourly rate | Casual ongoing position

**Your new company**
- technical support in how to navigate the Workforce Australia online platform
- assistance for participants on income support with meeting their mutual obligation and job search requirements
- support with referrals to activities and where eligible, helping participants access Employment Fund

**Your new role**
The APS3 Employment Services Officer positions are entry level opportunities. This means that:

- all training will be provided in paid work time

As part of your duties, APS3 Employment Services Officers will:

- deliver high quality customer service, including provision of guidance, support and advice to participants tailored to their individual needs
- manage routine inquiries
- work in a rostered environment that includes scheduled breaks and assigned tasks
- work to achieve benchmarks at both the team and individual level
- navigate across multiple IT systems in real-time

**What you'll need to succeed**
- a strong desire to offer great customer service
- communication skills to interpret information, tailor messaging and resolve issues
- an ability to learn multiple IT systems
- a commitment to demonstrating behaviours in line with the APS values and Code of Conduct

Essential Requirements
- Willing to work rostered shifts ranging from 09:00-19:00 Monday to Friday.
- Willing to undergo a national police check and provide a recent reference.
- Must be an Australian citizen.

**What you'll get in return**
- Federal government experience
- Long term employment opportunities
- $41.61 p/h + Super
- Wednesday 19th October start date
- Full time ongoing contract - part time pay be considered after training period

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2706181

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