APS3 Service Support Officer New Position

2 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $70,200 - $96,400
Job Title: APS3 Service Support Officer New

We are seeking a skilled APS3 Service Support Officer to join our team in Mount Gravatt. This is an exciting opportunity to make a difference in the Federal Government sector.

About the Role:

The successful candidate will provide exceptional customer service as the first point of contact for clients, visitors, and stakeholders. They will resolve client enquiries, provide information and options in accordance with policy and procedures, and refer to relevant service delivery teams.

The role involves providing frontline administrative support and being the first point of contact to clients presenting for in-centre appointments, including appointment management activities via the Client Management System.

In addition, the successful candidate will support the coordination of regional events, including group treatment and educative programs, internal meetings, and community-based events.

Key Responsibilities:

  • Provide high-quality customer service to clients, visitors, and stakeholders.
  • Resolve client enquiries and provide information and options in accordance with policy and procedures.
  • Provide frontline administrative support and manage in-centre appointments.
  • Support the coordination of regional events.

Requirements:

To be successful in this role, you will require:

Skills and Qualifications:

You will need strong written and verbal communication skills, as well as demonstrated professional experience in business operations and supporting service delivery within a health service and/or government environment.

Benefits:

This role offers a great opportunity to work in a dynamic team and contribute to the success of our organisation. You will have the chance to develop your skills and knowledge, and work with a range of stakeholders to deliver excellent service outcomes.

About Us:

We are a forward-thinking organisation that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is supportive, inclusive, and respectful of all employees.

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