Service Support Officer

6 days ago


Brisbane, Australia Drake International Full time

APS3 Long term Govt role
- Location - Ipswich QLD
- Our Client is looking an APS3 Service Support Officer to provide administrative and operational support to the regional service delivery team, which may include a mix of front reception, administration, procedural, information technology and other service delivery activities.
- The key role for a Service Support Officer is to provide the front line of customer service for clients who may be facing significant or complex challenges. This customer service will be provided in person (at front reception) or via telephone. The Service Support Officer will be required to exercise a degree of discretion to assist the clients with less complex requests. This may involve collaborating with others and connecting with other regional offices, relevant government, or community services to deliver the best service offer.
- Responsibilities of the role:

- Client Service and Front Reception
- Provide client service support at initial point of contact, including meeting, greeting and streaming clients to the appropriate service channel
- Completing simple first contact resolution enquiries
- Identifying and prioritising clients who are potentially vulnerable, in distress or who have accessibility issues and escalating potential issues as required

Clinical Support
- Assist with client appointments, counsellor diary management and SMS reminders
- Assist with client file management including ROIs, AFS Referrals, data entry, scanning and uploading documents
- Process Outreach client allocations, referrals and other file management activities
- Provide support to the delivery of Group Programs by assisting with promotional activities, maintaining the CMS and organisation of events
- Process invoices accurately and timely
- Process travel requests for the regional staff
- Assist in meeting National Office requests by collating data and reports, audits
- Other duties as determined by the Regional Clinical Practice Manager

To be successful in this role you will have:
- Research and make sound decisions using appropriate judgement
- Analyse and evaluate customer needs, requesting support as appropriate
- Tailor services to customers
- Understand and make connections with community, government and other services
- Have the ability to prioritise work load and multi-task
- Collaborate with other staff in immediate work area, across a virtual team and with other areas of the department
- Support and train others, undertake ongoing training
- In the context of a clinical team composed of allied health professionals, identify, respond to and escalate customer aggression and/or customer interactions
- Work in and adapt to a changing environment
- Demonstrate a high level of relevant computer literacy skills
- Commitment to holistic customer service
- Working with Children (WWC) and/or Vulnerable People Checks/Clearance



  • Brisbane, Australia Parliamentary Service Full time

    Are you a dynamic individual with a zest for governance and eager to make an impact? Dive into the heart of parliamentary operations by joining our forward-thinking team. This is your chance to play a pivotal role in the seamless operations of the Legislative Assembly, supporting its esteemed Members and vital committees. **Elevate Your Career**: The...


  • Brisbane, Australia Parliamentary Service Full time

    Join the Committee Office at Queensland Parliament! As a Committee Support Officer, you will work in a dynamic and fast-paced service area as part of a team supporting parliamentary committees. Committees play a vital role in scrutinising executive Government action and contributing to the policy and legislative development process. About you **You are a...


  • Brisbane, Australia Queensland Police Service Full time

    The School Support Officer position is an unsworn member of the Queensland Police Service (QPS), who provides assistance to educational institutions across Queensland. Each year School Support Officers will be designated a small number of schools within the Police District area they are employed in. In partnerships with Police and schools the SSO's will work...


  • Brisbane, Australia Queensland Police Service Full time

    **The core capability requirements for this role are**: - Provide the Chief Officer, Marine Rescue Queensland with high level professional support services by designing and implementing management systems to ensure efficient diary management, timely and effective correspondence management and productive prioritisation of tasks. Manage the administration of...


  • Brisbane, Queensland, Australia Queensland Police Service Full time $90,000 - $120,000 per year

    The ideal candidate will possess proven experience delivering high-level Executive Assistant support and demonstrate the ability to make informed and ethical decisions with an awareness of broader organisational context.This position supports the role of the General Counsel, who is responsible for managing very complex legal risks and challenges, directing...


  • Brisbane, Queensland, Australia Queensland Police Service Full time $60,000 - $90,000 per year

    The Strategy and Performance Office team is dedicated to supporting the Chief Finance Officer (CFO) and Finance Division by ensuring that strategic and operational performance is continuously improved. The team fosters a collaborative and effective work environment, working closely with various stakeholders to achieve the Finance Division's goals and...


  • Brisbane, Australia Queensland Police Service Full time

    **Your Key Accountabilities will include**: - Provide high level, accurate word processing using digital dictation software; - Assist in the preparation of a range of documents including briefs for Counsel, legal correspondence and/or material for provision to Courts and Tribunals, including research, formatting and proof-reading; - Coordinate the flow of...


  • Brisbane, Australia Parliamentary Service Full time

    The Queensland Parliamentary Service Graduate Program is open to graduates from all degrees and disciplines who have a keen interest in the Parliament and democratic processes. At Queensland Parliamentary Service, we're values-driven and our culture is focussed on delivering superior, innovative and apolitical services to support our elected representatives...


  • Brisbane, Australia Parliamentary Service Full time

    The Parliamentary Service is restructuring and modernising its HR capability by creating a new People and Culture (P&C) team. The P&C unit has been recently established as a stand-alone team and is entering a phase of enhanced organisational recognition and contribution to strategic and operational outcomes, underpinned by improved processes and enhanced...

  • HR Support Officer

    3 days ago


    Brisbane, Australia Queensland Ambulance Service Full time

    The incumbent may be required to travel on official business and the possession of a C class driver's licence may be required. We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes: - Knowledge of, or the ability to acquire a sound knowledge of, relevant legislation, policies, practices and...