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Service Delivery Representative

2 weeks ago

Hunter Valley, Australia WesTrac Full time

For more than 30 years WesTrac has set the benchmark in equipment management solutions, providing customers across Western Australia, New South Wales and the Australian Capital Territory. As one of the largest authorised Cat equipment dealers in the world, WesTrac provides customers with a wide range of machinery and construction equipment as well as comprehensive whole-of-life management solutions. With more than 3,300 staff and 190 apprentices, WesTrac is dedicated to creating and delivering outstanding value for our employees. Let’s do the Work._

**About the role**

We are currently looking for a Service Delivery Representative to join our Customer Solutions team, working closely with our world class operations based in Tomago.

As the single point of contact between the customer and WesTrac, the Service Delivery Representative is responsible for the effective and efficient planning of component requirements across their customer base.

Paramount to the functionality of this position is requirement to ensure that the customer needs are investigated thoroughly and the solutions offered add value to both the customer and WesTrac, thereby ensuring customer relationship longevity.

Your daily challenge will see you balancing customer expectations, systems utilisation, process adherence and technical issues by providing Customers with the best service available through coordinating, scheduling, communicating and reporting.

This is unique role that offers the successful individual access to a wide range of career opportunities within WesTrac.

**Key Responsibilities**
- Providing superior customer service
- Ensuring a systematic and process driven methodology to all projects
- Driving adherence and execution to contractual terms
- General administration duties to support the team where required

**Skills & Experience**
- Your passion for delivering the best outcome for the Customer every time
- A willingness to take ownership of the project deliverables (Cost, Quality, Timeframe)
- An ability to foresee road blocks and develop solutions
- Previous experience in a high level customer service role (preferably in a technical/industrial environment)
- An ability to develop a reputation as a trusted advisor that delivers outcomes
- You will have a demonstrated systematic and process driven approach with strong ability to use systems/databases
- An aptitude and interest in technical/industrial products/services
- Qualifications in Mechanical Trade, Engineering, Business Management, Project Management or related field - advantageous

**Benefits**
- Refer a friend program - work alongside your mates and receive up to $3000 for trades
- Annual Remuneration and performance review
- Discounted CAT Hand Tools
- Fitness Passport for the whole family
- Income protection with 24/7 coverage
- 12 weeks paid parental leave
- Online Learning Library to support your continued development
- Opportunities for progression with pathways to field services, sales and leadership roles
- Dealership network with opportunities for short term or permanent transfers
- Salary Packaging + Novated leases
- Ability to purchase additional annual leave

If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.

For further information regarding this role, please contact our Recruitment team on 1300 797 028. Job number: 884028.

Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
- At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture._