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Call Centre Operator

3 weeks ago

Hunter Valley, Australia PERSOLKELLY Full time

**ABOUT THE ROLE**

**YOUR JOB RESPONSIBILITIES**:

- Receive inbound calls and obtain necessary information to transfer customer calls to appropriate contact center specialists
- Utilise generalist knowledge and training to handle and share information with contact Centre customers
- Create a positive relationship in all customer interactions across all interaction channels
- Develop and maintain a thorough knowledge of information resources, operating practices and procedures
- Provide in-scope enquiry resolution for inbound calls either by reference to the digital channel or by transfer to a specialist
- Provide out-of-scope enquiry resolution for inbound calls by transfer or referral to the appropriate external agency or organization
- Provide enquiry resolution, update records and complete transactions for basic contact centre specialist agency services
- Acknowledge and accurately record customer complaints. Escalate unresolved issues through appropriate channels
- Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised
- Perform administrative activities to support the provision of service delivery
- Access and utilise various basic digital data storage systems to locate, provide and update customer information

**ESSENTIAL REQUIREMENTS**:

- Double vaccination certificate
- Demonstrated experience in providing excellent customer service in a contact centre environment is highly regarded

**HOW TO APPLY**

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.