Current jobs related to Customer Service Representative - Hunter Valley - Service NSW

  • Customer Service Representative

    1 week ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Concierge Operator** **Digital Service Representative** **Customer Service Representative** **Newcastle Contact Centre | Newcastle, Wallsend, Warners Bay, Toronto, Cessnock, Maitland, Raymond Terrace, Nelson Bay, Singleton and Muswellbrook Service Centres** - **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680 -...

  • Customer Service Representative- Muswellbrook

    1 week ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Service Representative - Muswellbrook Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($69,863-$85,197 pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location**: Muswellbrook Service Centre **Employment Status**: Part-time, ongoing...

  • Customer Service Representative

    1 week ago

    Hunter Valley, Australia Service NSW Full time

    **Customer Service Representative - Coffs Harbour Service Centre** **Title**: Customer Service Representative (Service Centres) **Salary**: Service NSW Grade 3/4 ($67,176 - $81,920 pro-rata, plus employer's contribution to superannuation and annual leave loading) **Location**:Coffs Harbour Service Centre** **Employment Status: Part time/Full time -...

  • Customer Service Representative

    2 weeks ago

    Hunter Valley, Australia NSW Police Force Full time

    **Clerk Grade 1/2**: - **Ongoing, Full-Time and Part-Time roles**: - **Tuggerah**: - **12 Roles** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order...

  • Customer Service Representative

    16 hours ago

    Hunter Valley, Australia NRMA Motoring & Services Full time

    **Would you like to be part of an organisation that puts their people at the heart of everything they do?** **Do you value empathy, working with purpose and delivering great customer service?** **Do you want to be the face of help within the NRMA?** **This might be the role for you!** Our **Inbound Customer Service Representatives** play a critical role in...

  • Customer Service Representative

    2 weeks ago

    Hunter Valley, Australia PERSOLKELLY Full time

    *** **ABOUT THE ROLE** *** **YOUR JOB RESPONSIBILITIES**: - Receive inbound calls and obtain necessary information to transfer customer calls to appropriate contact center specialists - Utilise generalist knowledge and training to handle and share information with contact Centre customers - Create a positive relationship in all customer interactions...

  • Regulatory Service Officer

    3 days ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Regulatory Service Officer - Construction Hunter Central Coast - SafeWork NSW** **Grade**:Clerk Grade 3/4 **Salary range**:$84,659 - $92,701 + superannuation and leave loading **Duration**:Ongoing **Location**:Gosford/Newcastle **Applications Close: Wednesday 29th October 2025 (9:59AM)** **About the team** SafeWork NSW Construction directorate has a...

  • Assistant Advisor, Information Services

    4 days ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Assistant Advisor, Information Services - NSW Fair Trading** **Grade**:Clerk Grade 5/6 **Salary range**:$97,027 - $107,059 + superannuation and leave loading **Duration**:Temporary employment opportunity - up to 18 months** **Location**:Gosford/Negotiable, some travel to Parramatta and Sydney occasionally when required. **Closing Date: Monday 20th January...

  • Project Officer

    17 hours ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Project Officer** **We have a number of Project Officer roles across three different areas (Comms & Outreach, Procedure and Policy).** **Grade**:Clerk Grade 7/8 **Location**:Gosford **Duration**: Ongoing **Salary**:$106,025 - $117,363 + Superannuation **Applications Close**:Monday** **9th September 2024 [at 9:59am] - Be part of the launch of our new...

  • Customer Service Representative

    4 days ago

    Fortitude Valley, Queensland, Australia Tally Group Full time $50,000 - $80,000 per year

    About Tally Group:At Tally Group we put our energy into building world-leading utility technology. We want to transform how people power their homes and businesses, so we're reinventing how energy retailers operate. We are a cloud-native SaaS provider with extensive experience and clients worldwide. We offer a comprehensive suite of innovative billing,...

Customer Service Representative

2 weeks ago

Hunter Valley, Australia Service NSW Full time

**Customer Service Representative - Murwillumbah Service Centre**

**Title**: Customer Service Representative (Service Centres)
**Salary**:Service NSW Grade 3/4 ($67,176 - $81,920 pro-rata, plus employer's contribution to superannuation and annual leave loading)
**Location: Murwillumbah Service Centre**
**Employment Status: Part-time - temporary opportunity**

We are currently recruiting for a temporary position of **Customer Service Representative** at our **Murwillumbah Service Centre**.

**About the opportunity**:
If you are passionate about working in a customer centric team, delivering positive face to face customer service experiences and enjoy working in a fast-paced environment, this could be the right role for you. You will provide assistance, advice, source information and deliver customer support services, for multifaceted
enquiries and complaints to facilitate the effective operation of the business in order to ensure outstanding customer service.

To find out more about being a Customer Service Representative click here to access the Role Description.

**Key accountabilities**:

- Respond to multifaceted enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via a range of interaction channels, as per organisational processes and standards to ensure optimal service delivery and put the customer at the centre
- Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible
- Provide accurate, effective and high-quality customer service consistent with the Service NSW vision, mission, values, practices and procedures to ensure optimal service delivery and a positive customer experience
- Provide high level advice and assistance to build customer capability regarding products and services
- Accurately receipt, record and resolve customer complaints and escalated enquiries to ensure timely and effective outcomes for customers
- Perform administrative activities, including the creation and updating of records, in line with privacy requirements and legislative obligations to ensure the integrity of information and to support effective service delivery
- Contribute to continuous improvement initiatives through new ideas and identification of opportunities to improve the efficiency of work processes and the implementation of changes in the workplace

**Hours of work**
Service Centre operating hours vary between locations. You can check the opening hours for each Service Centre here.

The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.

**Part-time - minimum 40 hours per fortnight**

Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.

**Salary**
Service NSW Grade 3/4 - base salary for this role ranges between $67,176 - $81,920 pro-rata, plus employer's contribution to superannuation and annual leave loading.

**How to Apply**

**About Service NSW**
Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

**Click here to learn more about Service NSW**

**Further Information**

**Closing Date: Thursday 10th October at 9:59am.**

**Working at Department of Customer Service**
The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**Belong in our diverse and inclusive workplace**
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process