Customer Service Representative

**Customer Concierge Operator**
**Digital Service Representative**
**Customer Service Representative**
**Newcastle Contact Centre | Newcastle, Wallsend, Warners Bay, Toronto, Cessnock, Maitland, Raymond Terrace, Nelson Bay, Singleton and Muswellbrook Service Centres**
- **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680
- **Digital Service Representative -**SNSW Clerk Grade 2/3- starting annual salary $60,680 Superannuation and annual leave loading is in addition to the above salary ranges
- ** Customer Service Representative -**SNSW Clerk Grade 3/4- starting annual salary $69,864 Superannuation and annual leave loading is in addition to the above salary ranges

This recruitment activity will be used to create a talent pool for future full time, part time ongoing, temporary and casual roles and is valid for a period of up to 18 months.

**About you**

Are you a recent school leaver or graduate looking to enter the public sector and have a natural flair for customer service?

Are you looking to re-enter the workforce engage with a diverse audience to assist with their enquiry and you thrive in a fast-paced environment where customer solutions are the key?

Are you looking for a customer service role where you can really make an impact?

Then we would love to hear from you

**To be successful in this role you will have**:

- Excellent customer service, communication skills and attention to detail
- Intermediate Computer skills including the ability to utilise a variety of operating systems
- Ability to adapt to different scenarios and manage complex enquiries
- The understanding of how to handle confidential and personal information within organisational and legislative requirements
- Collaborative teamwork. Work part of a team to meet service standards and provide best practice customer service

**What is the DSR Casual Relief Pool**:
The casual relief pool will support our Service Centre teams during peak periods, to assist our customers and meet business demands.

As the face of our Service Centres, you will bring with you high energy, great communication skills and a willingness to be part of a fast-paced customer centric team. Your drive to help others and working well as part of a larger team will be what sets you apart from the pack.

**About Service NSW**

Service NSW makes it easier to access government services for people and businesses across NSW.

At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

**Operating hours**:
In our Contact Centres we have rotating shifts - Monday to Friday between 7am-7pm. Some areas operate with extended operational hours between 6am-10pm Monday-Sunday including public holidays.
In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays.
The Service NSW Award hours are 6:30am - 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours.
Full time: 70 hours per fortnight & part time: minimum 40 hours per fortnight.

**What we offer**
- **Personal development -**excellent development opportunities for someone ready for the next step in their career Excellent career growth and learning development opportunities.
- **Access to health and well-being programs**:

- Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

**How to apply**
Please submit your resume that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).

**Closing Date: 7th March 2025 at 9:59am**

Further Information:
**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.

**For more information, please visit**
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process