Customer Service Representative

**Clerk Grade 1/2**:

- **Ongoing Full-Time and Part-Time**:

- **Tuggerah**

**About us**

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

**About the role**

We have an opportunity for a **Customer Service Representative** to be part of our PoliceLink Command. The Customer Service Representative supports customer service delivery by responding to and processing urgent and non-urgent enquiries contacts for customers, providing information and advice and escalating issues as applicable.

Full time role works 8 x shifts per fortnight and Part time role works 7 x 5hr shifts per fortnight

This role is classified as a shift worker in accordance with clause 3.58 of the _Crown Employees (NSW Police Force Administration Officer and Temporary Employees) Award 2009_. Shift penalties are paid as appropriate in accordance with clause 87.1 of the Award.

In addition to base salary, penalty payments of 50%, 75%, 150% are payable for shifts worked on Sat, Sun and public holidays & shift allowances of 10-15% are applicable for some weekday shift start times.
- be committed to perform rotational shift work to cover 24 hours per day, 7 days per week;
- be prepared to undertake and successfully complete training in all PoliceLink business streams and Certificate III in Public Safety
- provide a** FULL** Birth Certificate.

For more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role), **click here** to view the role description.

**What we can offer you**

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

- competitive salary;
- flexible work options;
- opportunity to purchase leave;
- annual leave loading;
- corporate wellbeing programs including seminars and the Fitness Passport;
- free annual influenza vaccination;
- salary packaging options via superannuation contributions or a novated vehicle lease; and
- convenient location for public transport and to shops etc.

**How to Apply**

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

If you require any further information about this opportunity, please contact the hiring manager **Sonya Tober (02) 4352 0017.**

**Target Question 1**:
Provide an example of a time you anticipated a customer's needs and were able to impact their satisfaction. How did you do it? What was the result?

**Target Question 2**:
Describe the steps you have taken in the past year to improve your skills or performance in some areas.

**Our commitment to Diversity**

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.