Library Customer Service Assistant

**About Inner West Council**

Inner West Council is among Sydney’s larger local government agencies looking after a vibrant community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable and diverse suburbs.

As we continue to deliver quality, innovative and inclusive programs and services, we would love it if you can join in our journey towards becoming the best council for our community.

We are committed to the principles of Equal Employment Opportunity, WHS, sustainability, continuous improvement and business excellence. The community is at the heart of the organisation and Council puts its values of **Integrity, Respect, Innovation, Compassion and Collaboration **at the centre of everything that we do. We are here to be of service to the community and make Inner West a great place to be. We expect commitment to these values from all employees in performing their respective roles.

We offer flexible career life balance with hours that allow you to relax and recharge. **We offer a variety of flexible work arrangement options** (e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.

Permanent employees benefit from our great value **gym membership from $15.50/week** giving access to a vast network of gyms in Sydney.

**About the role**

Inner West Council is seeking a supportive individual who can provide effective provision of library services to customers and the community. This role involves being the first point of contact and helping out in all aspects of customer service in a fast paced customer service environment by assisting members of the community.

Key functions of the role include
- High quality customer service
- Assist at the service desk
- Promotional programs
- Daily cash management
- Circulation duties

You will be required to work on the library floor at both the branch and neighbourhood libraries.

You will be required to participate in a number of library team meetings and activities arranged annually.

Reporting to the branch officer, you will assist in ensuring Inner West Libraries delivers an outstanding library service to its customers.

This position will rotate between branches and neighbourhood libraries. It is likely the rotation will occur annually. Rotation is also at the discretion of the Senior Manager should this be required for operational purposes

Please read the Position Description to familiarise yourself with all the requirements and conditions of the role.

**Remuneration**

$50,662.56 - $58,686.68 + Superannuation

**Some of the required skills, experience and qualifications**
- Higher School Certificate or equivalent and willingness to obtain library or information qualification
- Proficient computer and technology skills
- Demonstrated ability to deal effectively with the public and a proven commitment to customer service
- Ability to work and plan effectively as an individual and as a team member
- Ability and willingness to promote and deliver activities and displays to all the libraries customers
- Good written, verbal and interpersonal skills

**Enquiries**

Marilyn Taylor, Library Operations Manager on 9392 5897

**Closing Date**

Sunday 25 September, 11:30PM - Closing date may close earlier due to high volume.

**How to Apply**

All new workers must be and remain fully vaccinated against COVID-19 prior to beginning their work or hold a valid medical contraindication.

**Eligibility for employment/Pre employment Checks**

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role). Copies of any sighted documents will be kept by IWC for its records as proof of verification.

For more information about work rights in Australia please visit the **Department of Home Affairs** website.
- Council is committed to reconciliation and strongly encourages Aboriginal & Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds and mature aged workers to apply._