Assistant Service Manager Leichhardt Volkswagen

1 day ago

Leichhardt, Australia Autosports Group Limited Full time

Autosports Group (ASG) is a large, listed retail automotive group representing the world’s greatest prestige and luxury automotive brands (Mercedes Benz, Volvo, Volkswagen, Bentley, Ducati, Audi, BMW and more). Currently with over 1800 employees across 55 Dealerships in NSW / QLD / VIC and NZ.

Currently we are looking for an **Assistant Service Manager** to join the group at **Leichhardt Volkswagen.**

The objective of the Assistant Service Manager involves assisting the Service Manager in the performance of the dealership service department both in terms of revenue, productivity, customer satisfaction and the safety and efficiency of the workplace.

**As the Assistant Service Manager, you will be responsible for**:

- Ensuring that expertise within the workshop is maximised and maximum quality output of work is achieved
- Maintaining a safe working environment and ensure that staff comply with OH&S/WH&S requirements
- Helping customers to articulate their concerns and note them correctly on booking sheets and repair
- The achievement of Service department targets; profitability, CSI & Manufacturer KPI’s
- Monitoring and managing the department and Autosports Group open repair order 0>60days KPI and update measuring system (ABSEE) daily
- Ensuring Dealer Drive is used by ALL staff and reports are supplied to Management on agreed time frame as requested
- Assisting in monitoring and managing department Data Quality Accuracy meeting manufacturer guidelines
- Ensuring all department staff are discussing manufacturer surveys with customers on collection and any concerns are followed up within manufacturer timeframes
- Handling warranty claims efficiently and assist with road testing.
- Providing feedback to management on areas for improvement and collaborate with other departments.

**To be successful you will be a results-oriented leader with**:

- Minimum of 3 years’ experience as a Service Advisor with a comparable automotive franchise
- Strong coaching, mentoring and development skills and the ability to motivate and develop a high-performance team
- The ability to develop, maintain and constantly improve department processes
- Strong communication skills and the ability to respond to often complex department issues
- The ability to monitor the departments adherence to workplace safety policies and procedures.
- Confident IT skills and the ability to lead by example with the integration of Autosports Group systems
- A holistic appreciation of the importance of the service department as part of the overall dealership performance in terms of revenue and customer service
- Appropriate technical qualifications
- A current driver’s license

In performing this role, you must act with integrity and transparency; representing Autosports Group values of individualised attention (both to customers, OEM brand partners and colleagues) at all times.

**More about Autosports Group**
- At Autosports Group we’re dedicated to being a great place to work where we embrace diversity and inclusion. We are an equal opportunity employer providing employees with a safe work environment free of discrimination and harassment. _Our purpose is to drive endless possibilities, for our customers, employees, shareholders, and brand partners. Our Values include Strive for Excellence, Care, The Village and to Lead Change. We warmly welcome people of all genders, backgrounds, and situations to deliver an equal diverse customer base._

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