Assistant Front Office Manager

There’s nothing complicated about dealing with business people.

They’re just people. Doing business.

By day, international marketing superhero. By night: fluffy bathrobe and a box set.

Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

Crowne Plaza Coogee Beach is located in a perfect central beachside location, an area priding itself on its laid-back lifestyle, tranquil waters, historic ocean baths and plenty of green spaces.

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As the Assistant Front Office Manager - you’re the leader. You’ll not only be the person guests rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience; but also the person responsible for leading our Front Office team to deliver our True Hospitality promise each day.

Reporting to the Operations Manager, you’ll lead and oversee all aspects of hotel operations on shift to deliver a unique guest experience that brings the brand to life. The hotel team work closely together so whilst you’ll predominantly focus your time across Front Office operations you’ll also support Housekeeping, Engineering and all other areas of the hotel as needed. You’ll be in tune with your team, driving performance and engagement and ensuring they receive the right learning and development opportunities to maximise performance and maintain a positive and productive work environment.
- The right to work in Australia
- A valid NSW RSA competency card
- Basic First Aid and CPR certification
- Minimum 3 years' leadership experience in either Front Office or Food & Beverage preferably within a hotel/hospitality environments. Experience within both would be an advantage.
- Qualifications in Hotel Management and/or in Business Administration related field preferred
- System savvy, you’ll have experience using hotel property management and point of sale systems and be able to share your expertise with the team
- Passionate about guest services, team player, excellent communication skills
- Flexibility - early, late, weekend, night and holiday shifts are all part of the job
- Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture
- Ability to work in a fast-paced environment, multiple projects and prioritise workloads
- Ability to manage complex relationships along with demonstrated ability to interact with guests, staff, and third parties that reflects highly on the Hotel, the brand and IHG
- Bilingual or multilingual language skills are advantageous

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, free duty meals, free golf, free parking, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.