Assistant Manager

2 weeks ago

Sydney, Australia IBIS Full time

Company Description

Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world. With the ability to #WorkYourWay, Accor offers Same Day Hire and exciting new Benefits

Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. Surrounded by an array of tourist attractions, restaurants and bars, Novotel & ibis are renowned for quality, simplicity and value for money with over 750+ rooms boasting spectacular views of Darling Harbour and the Sydney CBD

**Job Description**:
At the Ibis Sydney Darling Harbour, we are currently looking for an enthusiastic Front office person who is ready for your next step or are looking for a change of scenery to join our Front Office Team as an Assistant Manager. Reporting directly to the Hotel Manager, your primary responsibility is ensuring a high level of guest service at all times across the hotel.

**As an Assistant Manager, your tasks and responsibilities will consist of, but are not limited to the following**:

- Ensure smooth day to day operations of the Front Office with Guest check-in/check-out, billing, guest requests and other tasks
- Manage and assist when necessary in other areas of the hotel ensuring safety and smooth operations
- Offer leadership and training for the team
- Actively resolve complaints and challenges presented by guests

**Qualifications**:

- An ability to “sparkle” our guests and your natural bright and bubbly customer service style is what sets you apart from the rest
- Have the necessary skills and training for complaint handling
- You have an outcome driven approach to performance and results and are able to manage multiple tasks
- You have experience in Opera, Microsoft Word and Outlook
- Responsible Service of Alcohol certificate

This is a FT 38 hours/week role, and will require flexibility to work AM/PM shifts and weekends.

Additional Information
**Our commitment to Diversity & Inclusion**:

- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

**Benefits Your Way**:

- The opportunity to Work Your Way across the much-loved Accor Brands
- Develop yourself in a fun-filled environment with the beautiful Darling Harbour view
- Discounted Accommodation and F&B in Accor hotels worldwide from Day 1
- ASR & Tenure Milestone recognition
- Paid parental leave
- Accor partnership discounts
- Employee Assistance Programs and much more

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