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Branch Support Officer

2 weeks ago

Belmont, Australia Coates Full time

**About us**
You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options and a positive team environment to help you build your career from the ground up or take it to the next level.

The Branch Support Officer exists to provide administrative assistance to the branch network. By assisting the branches and Branch Managers in completing administration heavy tasks, branch staff will have an increased availability to focus activities on customer facing tasks and delivering an exceptional customer experience

**Your new role awaits**:

- Lead our uncompromising Safety-First culture throughout the organisation and customer relationships
- Collaboratively work with our branch network to assist and communicate updates relating to BSC tasks
- Investigate and provide customer resolutions for issues arising from disputed invoices as well as provide viable solutions to supplier rejected invoices
- Discuss and appropriately invoice excess hours charges with customers
- Perform all future branch administration duties, not identified in current scope

**About you**:

- Exceptional customer service and sales experience
- Strong written and verbal communication skills
- Strong attention to detail and problem-solving skills
- Intermediate computer skills

Extensive Customer service and administrative experience

**What you’ll get in return**
As part of our team, you’ll enjoy a range of perks and benefits including:

- Competitive remuneration (because we value great work and believe it should be rewarded)
- Flexible working arrangements to help you balance your work life with your home life
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community

**Why Coates?**
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program. Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. Equipped for you