Customer Support Officer

**About Us**

You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training.

We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability, and growth.

At Coates, we understand that we’re nothing without great people. So, you don’t just work for us, we work for you. We’re here to support and equip you with great training and development, flexible work options, and a positive team environment to help you build your career from the ground up or take it to the next level.

**Your new role awaits**:
As a Customer Support Officer based out of our Belmont branch, you’ll be responsible for:

- Identifying the full needs of our customers
- Liaising with the branch, transport, and fleet teams to coordinate equipment movements between Coates locations and customer sites

**What you’ll bring to the role**:
This is an entry-level position with Coates, so we’re not expecting you to have years of experience behind you. Whether you’re looking for your first job after high school, returning to the workforce, or making a career pivot, the key traits we want to see are:

- Customer Service Maybe you’ve been working in a local café or Bunnings, could be you’ve reached the heights of Woolies shelf packing and need a new mountain to climb.
- Enthusiasm to learn We have a huge range of equipment and work closely with Sales and Operations to provide solutions.
- Problem-solving Things don’t always go as planned, do you buckle under pressure, or do you step up and bring solutions?
- Helpful and friendly communication You’ll be the first point of contact with our customers and getting things right at the start makes all our jobs easier.
- The desire for a long-term career We’ll provide you with training and support to grow and this is where it all starts.

**What you’ll get in return**:

- Salary $60-67k (negotiable based on experience)
- Permanent Full-time contract
- Monday to Friday - approx. 38hrs/week
- Flexible start times from 7-9am
- Score up to $4,000 for referring a mate who joins Coates
- Free Employee Discount Program - discounts at over 400 businesses
- Free Employee Assistance Program - counselling and support for you and your family
- 12 weeks of fully paid parental leave
- Discounted hire equipment
- Purchased extra leave program
- Volunteering opportunities through the Coates Foundation

**Why Coates?**

At Coates, we know that people, organisations, and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.

Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

And to deliver on our wider people and planet responsibilities, we’re committed to achieving net-zero greenhouse gas emissions and supporting our national charities and local communities through the Coates Foundation.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. Equipped for you