Team Lead

**READY FOR ANYTHING**

At The Australian Health Company we live and work by our purpose to assist as many NDIS clients as we can to enjoy the important things in life. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We put heart into everything we do which guides us to create amazing things for our clients, our people and our communities.

This fast paced role is with a rapidly growing organisation, and requires someone with excellent communications skills, high energy and strong leadership experience.

**The Role**

You will be working with a dedicated team of professionals who are passionate about building a sustainable organisation that enhances the lifestyle of people with disability. The remit of the Lead is broad and will include oversight of all AHC’s functions, practice & governance whilst reporting and supporting the Team Manager.

This new role is ideally suited to a proven leader with significant senior experience in a complex human services organisation, ideally in the NDIS sector is preferred but not essential. You will have a passion for building great teams and thrive on this opportunity to make a real difference to the quality of lives in our communities.

**Key Responsibilities**:

- Build an inspiring and motivated team empowered to deliver exceptional customer outcomes on every interaction, creating an environment with open, empathetic and respectful communication lines.
- To be an active, kind, approachable colleague and provide support to other team members.
- Responsible for complaints handling.
- Conduct regular 1:1 meetings with the team.
- Facilitate processes that enable the effective prioritisation of initiatives in the business.
- Coordinate and govern delivery of the Business Plan. Work with the Leadership team to establish systems of work to support plan execution.
- Drive accountability for the business, through performance management routines and processes.
- Ensure alignment and clarity of direction with AHC's financial settings, organisational capacity/resourcing, risk appetite, capability needs and business processes, working closely with relevant stakeholders and the Team Manager.
- Establish processes that track and monitor the implementation of initiatives as a portfolio, working with Business Performance & Insights to set up routines to report and discuss progress.
- Lead the planning to align organisational capabilities in digital, data, AI and automation to the business plan and requirements and manage associated governance routines.
- Day-to-day management of NDIS services and business operations, ensuring efficient, safe and high quality of client supports and services
- Coordinate rostering and timesheet requirements according to staff and client support needs
- Conduct regular audits to ensure compliance and our benchmark service is being provided to all our participants.
- Routine management of scheduling, updating files of participants, maintenance, incident report management, day to day appointments, medication producing weekly reports to the leadership team

**Skills & Experience**
- Must have experience working as a Manager.
- Demonstrated ability in managing complexity, ambiguity and responding to change.
- Experience in fostering a customer-centric environment.
- Strong commercial acumen.
- Demonstrated ability to define, plan, and shape strategies and initiatives into tactical plans for successful delivery.
- Developed leadership skills with a proven ability to role model values and behaviours.
- Experience in the NDIS Industry
- Contingency Planning and Monitoring of Changes Formulating of Analytical Action Plans to Ensure the Maintenance of the Customer Service
- Experience in building capability and optimising the performance of teams.
- Experience in building partnerships and working collaboratively with others to meet shared goals.
- Experience with creating a continuous improvement environment aligned with agile ways of working.
- Must be able to work from the Head office in Oran Park
- Demonstrate company values in action
- Support, assist, empower and encourage others to take initiative

**Benefits**
- Career development to drive your progression
- Free onsite parking
- 10 additional paid days per year after your 6 month probation, we call this ‘Netflix and Chill days’
- Great fun and collaborative work environment
- A team of like minded individuals with an entrepreneurial mindset
- Bonus opportunities available
- Comprehensive training and support

Pay: $70,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- What is your annual base salary expectation?

**Experience**:

- Leadership: 1 year (required)
- Team Lead: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person