Team Leader

**About Us**
At Poinsettia Disability and Aged Care Services (PDAACS), our mission drives everything we do. Our support is grounded in empathy, consistency, and integrity. We work in partnership with participants, their families, and support networks to foster environments where individuals feel respected, empowered, and safe. As a member of our team, you’ll contribute to meaningful change in the lives of people with disabilities across Australia. We’re committed to providing a workplace where you feel supported, appreciated, and able to grow professionally.

**What We Offer**:

- A healthy work-life balance, including flexible work-from-home options and a safe, inclusive work environment.
- Competitive salary packages and conditions that promote a positive and collaborative workplace culture.
- Generous leave entitlements, including 18 days of personal leave and other additional benefits.
- Continuous access to professional development and learning opportunities.
- Multiple office locations to support flexible relocation options and geographic variety.

**The Role**
We are seeking an experienced and compassionate Team Leader to join our leadership team in the Western Sydney Australia.

**What You’ll Be Doing**:

- Providing daily leadership, coaching, and mentoring to a team of Disability Support Workers.
- Overseeing participant wellbeing by ensuring consistent support for daily routines, medication, appointments, and personal goals—all accurately documented.
- Leading and supervising in a fast-paced, outcomes-driven environment to support participant success.
- Managing team resources, prioritising tasks, and balancing caseloads to meet performance targets.
- Strengthening team capability through regular coaching, constructive feedback, and professional development planning.
- Supporting staff through organisational change and periods of uncertainty.
- Ensuring full compliance with relevant legislation, government policies, and internal guidelines.
- Coordinating household operations including meal planning, hygiene standards, safety protocols, and documentation oversight.
- Advocating for participants’ best interests during family contact and across their support networks.
- Working closely with health professionals, guardians, and case managers to address participants’ health and behavioural needs.
- Leading team meetings, supervising staff, and fostering a culture of reflective practice.
- Conducting risk assessments, ensuring Work Health and Safety (WHS) compliance, and managing incident reporting processes.
- Monitoring household budgets and collaborating with the Program Manager to manage financial tasks such as reimbursements, receipts, and approvals.
- Leading with authenticity, consistently promoting and modelling PDAACS’s core values in every interaction.

**About You**
- Experience in a senior or leadership role within disability, youth, or NDIS sectors
- Solid understanding of Supported Independent Living, Community Access, and participant goal planning under the NDIS
- Warm, reliable, and strengths-focused leadership style
- Resilient, organised, and emotionally intelligent - able to manage competing priorities with calm and care
- Proficient in documentation, report writing, and staff communication systems (Teams, shift reports, compliance tools)
- Enthusiastic about growing team capability and improving service delivery

**Essential Criteria**
- Cert IV or higher in Disability, Community Services, or related field
- Demonstrated experience supporting NDIS participants, ideally in SIL settings
- Current Working With Children Check (NSW), National Police Check, and First Aid/CPR
- Valid Driver’s Licence and access to a reliable vehicle
- Exceptional interpersonal relationship skills with the ability to manage and nurture key relationships with internal and external stakeholders
- A current Working with Children Check
- A current NDIS Screening Worker Check
- A current police check conducted within 6 months
- A valid Australian drivers licence with a reliable and comprehensively insured car

How to Apply
Ready to lead with heart and purpose? Submit your resume and a brief cover letter outlining your experience and why this role resonates with you. We are looking for the right person—not just a checklist of skills—so if you’re passionate about making a difference, we want to hear from you.

**Job Types**: Full-time, Part-time, Permanent, Fixed term, Subcontract

Pay: $68,536.61 - $123,893.52 per year

**Benefits**:

- Employee mentoring program

Schedule:

- 10 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift

Supplementary Pay:

- Overtime pay

**Education**:

- High School (Year 9-11) (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 07/06/2025