Support Coordination Operations Manager

2 weeks ago

Melbourne, Australia MyIntegra Full time

As the Operations Manager - Support Coordination at MyIntegra, you will report to the CEO and work in in partnership with the General Manager: Support Coordination Clinical Practice, to provide leadership for the delivery of a highly efficient Support Coordination service. You will ensure that MyIntegra delivers a high-quality service that facilitates positive client outcomes, whilst operating sustainably. You will also help prepare MyIntegra for the transition to NDIS Navigation.

**Key Responsibilities**:

- ** Data analytics and reporting**:Lead the development and analysis of operational data and performance reports to identify trends, measure outcomes, and drive continuous improvement in Support Coordination delivery.
- ** Operational Excellence**: Develop and implement strategies to assess and enhance process efficiencies, with an emphasis on optimising caseload management and refining the measurement and reporting of key performance indicators (KPIs),
- ** Workforce Management**:Day to day management of a best-in-class administration team, reporting on performance and customer trends and satisfaction,
- ** Quality and Compliance**:Stay updated on legislative and regulatory reforms, industry trends, and sector developments for business planning and organisational response. Foster a culture of continuous improvement organisational development across service areas.
- ** And much more**

**About you**
- Tertiary qualification in relevant fields and experience managing complex services with diverse clients.
- Effective people leadership, managing workplace culture, performance, complaints, and concerns.
- Understanding of NDIS industry, legislation, regulations, standards, and trends.
- Strong data analysis and interpretation skills, preferably with high proficiency in Microsoft Excel.
- Excellent communication skills, experienced in consulting with people with disabilities, their families, and other providers.
- Experience in operational management and financial reporting.
- Experience in managing change.
- Skills to support staff and foster a high-performance culture.
- Excellent verbal and written communication skills.

**We Offer**
- A flexible, supportive, and friendly team environment
- The opportunity to help people with disability live independent and fulfilling lives.
- Ongoing training, career progression and professional development opportunities
- A range of benefits including discounts major retailers, and corporate health insurance rates.
- A very comprehensive Employee Assistance Program

**About MyIntegra**

MyIntegra provides Plan Management and Support Coordination to people with disability, their families and carers. We have been operating since the National Disability Insurance Scheme (NDIS) rollout in 2016, championing empowered living for people with disability. We provide independent and unbiased support to NDIS participants looking for possibilities to maximise the impact of their plan and supports. Based in Australia and operating across all states, we offer best-in-class tools and technologies to help tens of thousands of people securely manage their disability budgets. Dedicated to continuous improvement and accountability, MyIntegra is an NDIS-registered provider with ISO 9001 certification. We deliver our services in alignment with the National Disability Standards and are a proud member of the peak industry body, Disability Intermediaries Australia (DIA).

  • Ndis Support Coordinator

    1 week ago

    Melbourne, Australia The Only Support Coordination Full time

    **Join Our Team: NDIS Support Coordinator - Full-Time** **About Us** The Only Support Coordination provides high-quality NDIS services across regional and metro Australia. We simplify the NDIS for participants, helping them achieve independence and autonomy through personalised, participant-focused support. With smaller caseloads, we prioritise quality care...

  • Support Coordinator

    5 days ago

    Melbourne, Australia Recovery Plus Support Full time

    We are looking for an experienced customer service coordinator to be responsible for a team of representatives who will offer excellent customer service. You will ensure that the team is compliant with the policies and procedures of the organization and offer consistency in service delivery. You will oversee the work of every member of your team and assist...

  • Operations Support Coordinator

    2 weeks ago

    Melbourne, Australia ARL Collect Full time

    **About the Business**: Join Australia’s largest privately-owned receivables management company during an exciting growth period. With offices across Australia you will work alongside a diverse and energetic team to deliver a best-in-class approach to customer service. **About The Role**: Our Operations Support team is responsible for a wide remit...

  • NDIS Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Support Spheres Full time $90,000 - $120,000 per year

    Job Opportunity: NDIS Coordinator / Office ManagerLocation: Preston Office, VictoriaEmployment Type: Full-Time (Monday to Friday)About UsSupport Spheres is a trusted NDIS provider dedicated to delivering high-quality support services to participants and their families. Our mission is to empower individuals to live with dignity, independence, and...

  • Operational Support Coordinator

    1 week ago

    Melbourne, Victoria, Australia REA Group Full time $60,000 - $120,000 per year

    Operational Support CoordinatorWork in a flexible environment, working from the office 1-2 days a weekFull time role based in Richmond – possibility for part time 3-4 days a week for the right personWe're REA   With bold and ambitious goals, REA Group  is changing the way the world experiences property. No matter where you're at on your property...

  • Specialist Support Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Voyage Support Pty Ltd Full time $90,000 - $120,000 per year

    Specialist Support Coordinator - NDIS$133 per billable hour - Level 3 Specialist Support Coordination$70 per billable hour - Level 2 Support CoordinationAbout UsOur specialised support is inclusive and empowering. We are committed to the people we serve, responding to their unique and complex needs. We focus on a deep, lasting impact for those who need it...

  • Ndis Support Coordinator

    7 days ago

    Melbourne, Australia Advance Support Co PTY LTD Full time

    **Experienced NDIS Support Coordinators -Come join our Team!** At Advance Support Co Pty Ltd we are passionate about providing exceptional support coordination services to our clients. We currently looking for a super star support coordinator to join our team. You will be working with a manageable caseload of lovely NDIS participants to support them to...

  • Support Coordinator P/t

    2 weeks ago

    Melbourne, Australia Help at Hand Support Full time

    Flexible role - Help you grow - Support NDIS partcipants **Part time role - with the view to go full time** **About Help at Hand Support**: Help at Hand Support is a dedicated provider of Support Coordination services, committed to making a difference in the lives of NDIS participants across Victoria We are currently expanding our team and are seeking...

  • Operations Coordinator

    2 weeks ago

    Melbourne, Australia JPJ Audio Full time

    **Operations Coordinator (Melbourne)** - Full time permanent position - Competitive remuneration - Immediate start **About the role** An exciting opportunity exists to join ouroperations team based in Yarraville. We are seeking an experienced OperationsCoordinator to assist in the direction, planning & management of alllogistics requirements for our audio...

  • Operations + Support Programs Coordinator

    7 days ago

    Melbourne, Victoria, Australia MONSU Caulfield Full time $77,000 - $85,000 per year

    ABOUT USMONSU Caulfield is the Undergraduate Student Union at Monash University, Caulfield Campus. We support over 10,000 students by providing free services, programs, events, activities and representation, to ensure students have the best possible university experience.ABOUT THE ROLEMONSU Caulfield is seeking an Operations + Support Programs Coordinator...