Ndis Support Coordinator

2 days ago

Melbourne, Australia The Only Support Coordination Full time

**Join Our Team: NDIS Support Coordinator - Full-Time**

**About Us**
The Only Support Coordination provides high-quality NDIS services across regional and metro Australia. We simplify the NDIS for participants, helping them achieve independence and autonomy through personalised, participant-focused support. With smaller caseloads, we prioritise quality care over quantity.

**The Role**
We’re looking for a full-time **NDIS Support Coordinator** to join our onsite team in **Niddrie, Melbourne**. You’ll support participants to understand and use their NDIS plans, connect with services, and work toward their goals. You’ll also help grow our participant base through strong service delivery and professional networks.

**Key Responsibilities**
- Deliver high-quality, personalised support coordination (including for complex needs).
- Build strong relationships with participants, families, and providers.
- Use your industry knowledge to bring in new participants.
- Meet KPIs through quality outcomes, not high caseloads.
- Manage risk and respond effectively in crisis situations.

**What You Need**
- Minimum 2 years’ experience in NDIS Support Coordination or case management.
- Experience with complex care, risk management, and crisis response.
- Qualifications in Social Work, Psychology, Mental Health, Disability, or a related field.
- Strong understanding of the NDIS and NDIA guidelines.
- Excellent time management, communication, and teamwork skills.
- An existing network in the NDIS space and ability to grow participant numbers.
- A reliable car, valid driver’s licence, and willingness to travel.
- Must work onsite in **Niddrie, VIC**.

**Essential Requirements**
- NDIS Worker Screening Check
- Working With Children Check (WWCC)
- Police Check
- Australian work rights
- Car insurance (as per NDIS requirements)

**What We Offer**
- Supportive team culture focused on participants, not paperwork
- Ongoing training and professional development
- A chance to make a real impact in people’s lives

**How to Apply**

**Selection Criteria** (please address in your cover letter):

- What motivates you to support NDIS participants?
- Share an example of managing complex care or risk.
- How have you handled crisis situations and written reports?
- How do you ensure participant-focused results on tight deadlines?
- Why are you a good fit for The Only Support Coordination?
- How does your experience align with NDIS guidelines?
- What do you think is the core value of our organisation?

Pay: $35.00 per hour

Expected hours: 20 - 38 per week

**Education**:

- Certificate I - IV (preferred)

**Experience**:

- Support Coordinator: 1 year (required)

Work Location: In person

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