Operations Manager

2 weeks ago

Hawthorn East, Australia Coles Supermarkets Australia Pty Full time

**cust_CareersBrand** **Wetherill Park**

Requisition ID: 54884

Employment Type: Full time

**Good things start here**

Hi, we’re Coles Group. We’re on a mission to sustainably feed all Australians to help them live healthier, happier lives.

**About the role**

The engine room of our business, our Central Operations team keeps us moving and delivering our services to all Australians. We empower and support our retail teams across the country, helping them deliver great experiences for our customers every single day.

In partnership with Ocado we are in the process of delivering a brand new state-of-the-art customer fulfilment centre in NSW. Harnessing the latest technology this site will offer a wider range to our customers and safter, cleaner environment for our staff. As this site ramps up we have an opportunity for an experienced Operations Manager to join the team

**What you’ll be doing**

You will lead your team through the go live of our brand-new CFC and ongoing operations once the site is up and running. Leading the team in planning and execution to achieve Coles Ecommerce KPIs

**You'll also**
- manager the full P&L for the site ensuring the department is hitting key targets on cost, fulfilment and safety
- be a champion for safety and lead an operational safety-first culture
- collaborate and influence key stakeholders across central operations and transformation teams to ensure change strategy alignment
- build an execute the strategy implementation plan to achieve ecommerce objectives
- drive a customer focused culture across all departments of the operation ensuring Coles Online customers receive ‘the perfect order’ each time.
- find ways to support continuous improvement initiatives of the site providing insight to key stakeholders

**Good things you’ll need**

We’re looking for a passionate operations leader that has a customer first focus, continuous improvement mindset and experience in organisational change management

**you’ll also need**
- Tertiary qualification in a relevant discipline
- a successful track record of operational delivery and building successful teams
- ability to adapt to a fast paced and changing environment, whilst ensuring key deliverables are met
- ability to utilise key financial data and operational metrics to drive performance improvements and outcomes
- have a clear vision of the change strategy that is delivered with a high degree of energy and passion
- have a passion for people, engaging teams and developing team members

LI-OPS

**Why Coles?**
Join a big team, get big benefits. You can look forward to great discounts across all our supermarkets and brands, and even a chance to taste-test new products. You’ll be stepping into a culture that truly values what you do and celebrates your success.

As part of our focus on achieving a gender balanced workforce, we belong to the WORK180 network as an endorsed employer for women.

But that’s just the tip of the iceberg. You can explore all this and more at our Coles Careers website.

**For everyone who shares our passion**

**Keen as a bean? Just lettuce know

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