Administration Coordinator

5 days ago

Lane Cove West, Australia NAPA Centre Full time

**Introduction**:
At NAPA Centre, we offer world renown paediatric therapy services that embrace each child’s differences and work with them to overcome their unique challenges. Our allied health professionals develop individualised intensive therapy programs with unique combinations of our wide range of speech, physical, occupational and other innovative therapies. Our Admin are the heroes who greet our kiddos & families, ensure sessions are booked, take payments, follow-up on enquiries and handle a busy front desk, to name a few. If you thrive in a busy environment with a smile and love to be part of a values-driven environment, we want to hear from you
Before applying, we encourage you to visit our website and learn more about our services, values and culture
**Description**:
**About the role**:
**In this role you would be responsible for**:

- Assisting in greeting all visitors to the therapy clinic creating a great first impression.
- Answering and directing phone calls queries regarding out services.
- Rostering and rescheduling customer meetings and appointments.
- Developing rapport with the children and families to build a relationship of trust and mutual respect.
- Ensuring all daily and intensive therapy appointments are checked in, invoiced and all necessary paperwork correctly processed.
- Reconciliation of customer accounts and payments, including follow up of accounts and collection.
- Processing NDIS Claims and Service Bookings
- Processing Patient Intake Forms and relevant T&Cs.
- Provide input into the development of administrative practices and procedures and find ways to improve processes.
- Other general reports and ad-hoc administrative tasks as assigned

**Skills and Experiences**:

- Admin experience in a reception/scheduling environment - highly desired
- A friendly, person with the ability to develop positive relationships with our customers as well as our team.
- Excellent communication skills both written and verbal.
- Excellent Attention to Detail
- Superior time management skills and the ability to prioritise competing deadlines
- The ability to work independently and as part of a team.
- A Working With Children Check WWCC (or willingness to obtain)
- A NDIS Worker Check (or willingness to obtain)

Applicants need to be ready to interview in person as we have an inclusive, shadowing recruitment process to give you the best chance to see if this role is right.

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