Client Service Manager

2 weeks ago

Brisbane, Australia DDLS Australia Full time

Work in a dynamic environment that values professionalism and collaboration.

Utilize your coordination & client service skills to make meaningful differences

**Who are ENS?**:

- Unlocking human potential through learning, influence and negotiation._

Founded in 1978, ENS was established with the core belief that the world would be a better place if everyone negotiated with the right mindset. An understanding of human psychology and an effective negotiation process framework could change the way people view negotiations.

ENS develops new process frameworks and negotiating methodologies to adapt to the dynamic landscape. While it adapts to technological advances in delivering its content and services, ENS remains true to its commitment to helping people achieve mutually beneficial outcomes in every negotiation.

**What’s the opportunity?**
As a Client Services Manager, you’ll play a vital role in supporting our clients and network. You will ensure the seamless coordination and administration of training programs while delivering outstanding service at every touchpoint.

**What will you do?**

Manage all aspects of training coordination, ensuring accurate and timely processing of information.

Provide ongoing participant support, from pre-assignment preparation to post-training follow-up.

Maintain and support the Knowledge Hub, including managing surveys and administering questionnaires.
- Serve as a key contact for clients and the network, ensuring the smooth and efficient delivery of workshops while providing exceptional client service.

**What experience do I need?**

At least two years of coordination experience in a professional services training company.

Familiarity with Dynamics 365 or a similar CRM platform.

Experience using online learning tools such as Moodle.
- A proven track record of providing excellent customer service to corporate clients.

**Why join us?**

Generous remuneration package

We are flexible; with our hybrid model, you can choose to work in any campus

We are learning obsessed; attend all our courses at your fingertips free of charge

We are people centered; access products, tools, resources and leave to keep you and your family happy and healthy

We are change makers; you have the chance to make a significant impact on business growth and employee success
- We celebrate you; our people do incredible work and deserve great rewards

**Next steps**
If that sounds like something you’d like to be a part of, we’d love to hear from you. Today, over 200 like-minded individuals work across the APAC region, visit our careers website to learn more about culture and opportunities at Lumify Group.

**We are Lumify. Together, we are shining a light on future learning.

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