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Client Service Officer

2 weeks ago

Brisbane, Australia Queensland Police Service Full time

**Your Key Accountabilities will include**:

- Identify and manage client needs in a timely manner via effective questioning, negotiation, and conflict management in accordance with relevant service benchmarks.
- Support the QPS Prevention Together Strategy through accurate recording of offence and intelligence reports and dissemination to the relevant Districts.
- Application of the Queensland Police Service demand management framework (SOLVE) to request allocation of Police resources for incident response.
- Adhere to information security procedures to safeguard the confidentiality and integrity of sensitive information.
- Develop effective working relationships with internal and external stakeholders and contribute to a positive workplace culture.
- Contribute to the development and implementation of improved work practices.

**Training Overview**:
**Week 1**: Role Orientation/Onboarding and QPRIME EntitiesWeek 2-3: Priority Codes and SOLVE - Job RequestsWeek 4-5: Public Reporting and IntelWeek 6: Mental Health and Domestic Violence TrainingWeek 7: Call ConsolidationWeek 8-10: Police Reporting
**Role Requirements**:
Mandatory
Appointees will be expected to participate in a 24-hour,7-day roster with work equating to 36.25 hours per week. Shift penalties apply. Initial appointment will be on a temporary basis whilst the appointee undergoes a training course of 20 weeks duration. Subject to satisfactory completion of the training program, including assessment of performance, behaviour and conduct. The appointment will then then be affirmed.
Applications to remain current for 12 months.
**Job Ad Reference**: QLD/602241/24
**Closing Date**: Wednesday, 20th November 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.