Client Service Manager

1 week ago

Brisbane, Australia National Credit Insurance Full time

**Why NCI?**

NCI is Australia's leading Trade Credit Insurance Broker, proudly supporting businesses across a wide range of industries to protect their profitability—for nearly 40 years.

With offices across Australia, New Zealand, and Southeast Asia, and a team of over 200 people, we deliver specialist, value-added trade credit services to a broad and diverse client base.

**About this role**

At NCI, our clients are at the centre of everything we do. This is an excellent opportunity for an experienced **Client Service Manager (CSM)**, to take over an existing portfolio of clients within Queensland. This role is key in ensuring exceptional service, maintaining client relationships and renewing policies as well as identifying opportunities for cross-selling. Based out of the Brisbane CBD, our QLD team is close-knit and high performing. Thorough training will be provided.

Daily activities include:

- Conducting face-to-face client visits (within Brisbane and at times, regional QLD).
- Assisting with client queries regarding NCI's products and services.
- Conducting demonstrations of relevant NCI's products as needed.
- Acting as an intermediary between NCI 's client and insurance providers.Assessing the needs of clients, understanding their risks, and promoting suitable insurance policies to meet those requirements.
- Comprehensive training and a detailed handover will be provided, along with a vehicle or car allowance to support your client visits.

**About you**

To succeed in this role, you will:

- Demonstrate prior experience in a face-to-face client service/customer retention role.
- Demonstrate an ability to develop rapport and relationships.
- Demonstrate experience in a professional, business to business environment.
- Demonstrate knowledge of insurance and/or trade credit (or a strong desire to learn).
- Be comfortable in a fast-paced environment that requires regular touch points with your clients.
- Be able to pick up new concepts and explain them with ease to clients.
- Be a confident communicator and be comfortable working collaboratively within a small team.

**What we offer**

At NCI, we offer more than just a job—we provide a great place to work. You’ll enjoy:

- A competitive salary package
- Extra leave benefits
- A positive, values-driven culture that supports development and progression.
- Hybrid working is available after training/probation (up to 2 days per week).

**Ready to Apply?**

Please review the attached position description and submit your resume along with a cover letter outlining why you’d like to join NCI and what you would bring to the role.

For a confidential discussion, contact the People & Culture team on **08 8228 4855**.

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