Service Desk Team Lead

20 hours ago

Clayton, Australia Sirius People Full time

Melbourne South East
- Team Lead role
- Perm FullTime

This is the perfect role for a hands on Service Desk Team Lead looking for their next step. The opportunity for growth and development in this role is off the charts

**In this role you will be**:

- Managing and mentoring a team of Service Desk Engineers across different sites in Australia and NZ
- Traveling to different sites to build relationships with business stakeholders as required
- Mentoring and supporting the team across all Level 1 and Level 2 support requests
- Reporting to Senior Managers and Stakeholders on a regular basis
- Ensuring the team have the right training required
- Supporting projects across the business as required from the support desk side of things
- Managing the team roster and be responsible for service desk resourcing
- Delivering a high level of service availability through the coverage of phone services during busy periods

**To be successful you will need**:

- Previous experience in a Team Lead role for Service Desk
- Ability to communicate with Stakeholders across the business
- Ability to travel as required around Melbourne, Interstate and Internationally as required
- Broad technical knowledge with experience in the following technologies:

- Microsoft infrastructure (Server, Desktop, AD/AAD, SQL, HyperV)
- Networking (WAN/LAN/Routers/Switches/Firewalls/VoIP/Citrix/VPN)
- Security - General best practice security principles
- Experience with ServiceNow ITSM would be beneficial

This role is a 4 days on site role, and does require someone who is still very hands on and comfortable with answering the phone and closing out support tickets.

There is a lot of growth expected for this organisation and a few different options for progression in the coming years for the right person.

If this sounds like you, please do submit your details through, we would love to have a conversation.

**To Apply**

Please submit your word version of your resume through for review and we will respond to you as soon as possible.

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