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Scheduling Officer

3 weeks ago

Clayton, Australia Service Stream Full time

Primary Location

Clayton, VIC
Job Description Summary

Exciting opportunity to join our customer contact and scheduling team, supporting secure long-term projects across Victoria.
About the Role

Service Stream’s TechSafe division are currently seeking customer contact/scheduling officers to support secure, long-term Government projects across Victoria. Based in our Clayton South office with some flexibility to work from home, you will be collaborating with our experienced team responsible for customer communication, scheduling and other related administrative duties, including:

- Contacting customers to arrange suitable appointment times (no sales or marketing calls)
- Providing assistance with inbound calls and queries
- Liaising with field workers to ensure weekly planners remain accurate and updated
- Administrative duties linked to reporting, billing and invoicing

About You:

- You’re enthusiastic and love working in a team
- You have strong communications skills
- You have great attention to detail and are comfortable following set processes
- You’re punctual and able to manage your time effectively
- You have basic experience with MS Office products (Word, Excel and Outlook)

Key Benefits:

- Regular discounts and deals across a range of retail, hospitality and lifestyle services
- Access to fitness advice and recipes through ClassPass and Hello Fresh
- Employee Assistance Program (EAP) and other mental health & wellbeing support services
- Convenient office location in Melbourne’s south-east
- Ongoing support from our very experienced local team
- Flexible working options, with a blend of time in the office and some work from home

Service Stream and TechSafe value the welfare and successes of our employees and are always looking for opportunities to maximise worker satisfaction. Our company is constantly growing and adapting to ensure that we remain a leading services provider with the Telecommunications Utilities Industry. This provides our employees with plenty of developmental opportunities to help drive their personal and career growth.

Service Stream is an equal opportunity employer who believes diversity of thought, background and experience strengthens relationships and benefits our people, clients and communities.

We are committed to cultivating an inclusive and high-performing culture where our people thrive and are proud to bring their whole selves to work, inspiring a respectful and inclusive environment.

Service Stream encourages and welcomes the opportunity for applicants to share their lived experiences.
Department

Administration, Customer Care

How to Apply