Operation and Project Coordinator

At Disability, Mobility & Services (DMS), we pride ourselves on our work environment that is centred around collaboration and integrity. We work hard and strive to exceed expectations.

As Operations and Projects Coordinator, you will be required to implement plans and processes within operations to grow and deliver DMS services. You are required to lawfully carry out your duties, following requirements for DMS group/program/individual activities aimed at supporting and assisting persons with a disability in their living and/or community environment. You are expected to present a positive and professional image of DMS when interacting with clients, family members, advocates, service providers, funding bodies and the general community.

**Reports to**:Chief Operations Officer

**Direct Reports**:Support Workers

**Collaborates with**: Finance Manager, Operations Manager, Office coordinator, Support Coordinators, Business Development team

**Duties and Responsibilities Projects**:
Compliance Projects
- Review and updating of DMS Policies and Procedures, including NDIS policies and procedures
- Internal auditing of systems to NDIS requirements and best practice including Development of draft Recommendations for Chief Operations Officer, against compliance requirements
- Quality Management Systems
- Business compliance monitoring and advising changes to business laws and regulations, including NDIS legislation and requirements. Coordinate the implementation of changes to business as a result of same changes
- Support Worker contract project
- including roster evaluations
- transition planning and development
- and on-going overtime minimisation
- Workplace Health and Safety
- Internal review of the performance and safety standards and development of draft recommendations for policy changes to improve compliance.
- Workflow and efficiency future projects

Specialised Projects
- Specialised Projects as advised by the Chief Operations Officer
- Facilitate various internal meetings by scheduling, creating meeting agendas, providing timely meeting minutes, and appropriately following up on deliverables
- Benchmarking and Data Collection and collation for projects and DMS Business Strategy
- Manage the process of collecting Strategic Plan progress reports from departments in a timely manner, including KPI data collection reporting
- Coordinate Business Reporting/Reports
- Assistance to the Chief Operations Officer

**Duties and Responsibilities Operations**:
Applicants and Participants
- Manage New Participate Intake - end to end coordination and management
- Manage and assist in completing access request forms
- Assist participants to communicate with the NDIA when required to supportand develop their plans
- Sign up service agreements with participants and answer their questions
- Develop Rosters to suit participant needs and allocate skilled workers to that roster
- Develop and implement supports and activities for the betterment of participants and the business
- Develop and co-ordinate participant excursions, incursions and social events
- Develop and execute strategies for individual participant retention
- Develop initiatives creating strategies to retain current participants and grow the DMS brand
- Assist with Recruitment of new participantsSupport Workers
- Supervising Support Workers and the services provided to participants
- Proactively managing support services to ensure DMS is providing positive supports for participants
- Provide training in policies, procedures, and NDIS requirements to support workers as advised by Operations Manager
- Coordinate and assist with the recruitment of Support Workers
- Rostering of Support Workers
- Ensure Support Workers have the knowledge to comply with requirements to interact with the eZaango system, accept shifts, record their work times and relevant feedback and notes
- Adhoc problem solving with Support Workers for participant needs
- Provide feedback to Operations Manager regarding Support Workers and Participants

NDIS, Workplace Health and Safety and Quality
- Provide advice and direction in resolving potential NDIS applicant issues
- Maintain NDIS policies, procedures and required forms to ensure DMS compliance
- Conduct internal audits of DMS system to NDIS standards and requirements, and provide feedback of compliance and continuous improvement
- Assist the Operations Manager as the key contact for external NDIS audits
- Conduct, maintain and file risk assessments of participants, participant properties, and DMS properties in conjunction with Support Workers and Operations Manager
- Advise risks and recommendations from risk assessments to Operations Manager
- Maintain up to date knowledge of NDIS requirements, and develop communication materials relevant to, and for Support Workers
- Maintain DMS policy and procedures manuals
- Maintain Workplace Health and Safety manual
- Adherence to the developing quality systems of DMS, and assistance to Support Worker