Customer Service Administrator

PRIMARY DETAIL

Join Macquarie University's Accommodation Services team and play a pivotal role in delivering exceptional customer service and administrative support to our residential students. Your contributions will directly enhance the student residential experience, fostering a vibrant and supportive community.

Annual Salary: $75,000 per annum + 11.5% superannuation

Appointment Type: Full-time (38 hours/week), continuing

Location: Wallumattagal Campus, North Ryde

The Role

We are seeking a dedicated and service-focused Customer Service Administrator to join our Accommodation Services team. In this role, you will deliver exceptional administrative and customer service support throughout the entire resident journey—from enquiry to departure. Your work will help to enhance the accommodation experience for students residing at Macquarie University's Central Courtyard.

Key Responsibilities
- Oversee all stages of the resident journey - from initial enquires and room viewing bookings, orientation, rent collection, room inspections and contract enquires.
- Respond promptly to accommodation enquiries, ensuring all matters are addressed and resolved efficiently, escalating issues when necessary.
- Ensure that reception, office and communal areas are presented to the highest standard.
- Handle resident complaints and disputes with respect and care, escalating to the Accommodation Management Team as appropriate.
- Liaise with the Property team to raise and follow up on maintenance issues, ensuring timely resolution.
- Contribute to the development and implementation of improvements to administrative systems, processes, and procedures fostering a positive team culture.

About You

You have a service focused mindset with the ability to work within a team and take initiative in problem solving. You will have experience working within a customer facing role, have strong communication skills and would love to work with and support our culturally diverse residents.

About Us

How to Apply
- Applications must be submitted via the Workday recruitment system to be formally considered and assessed._

Essential Selection Criteria

To be successful in this role, you will demonstrate:
- Proven background in administrative customer service roles, demonstrating effective and courteous communication with customer, both verbally and in writing.- Strong administrative and time management skills, with the ability to prioritise tasks, manage adhoc requests, and meet deadlines.- Experience working with a diverse range of internal and external stakeholders in accommodation or customer service settings.- Ability to maintain accuracy and attention to detail while working in a fast-paced, high-volume environment.- Capable of both responding to challenging situations and managing confidential information in an objective, professional, and considerate manner.- Proven ability to work effectively and supportively with colleagues and key stakeholders. Other Role Requirements

This position requires the successful applicant to undergo the following checks:
- A valid NSW Working with Children Check (please include clearance number in resume)- A Criminal History Check, as part of the employment screening process- Availability to work flexible hours including mornings, evenings, and weekends by agreement

** Applicants must have valid work rights in Australia.

Why Work With Us
- Complimentary gym access at Macquarie University Sport & Aquatic Centre
- Additional paid concessional leave days
- Bonus discounts and reward points at Campus Life outlets
- Access to corporate health insurance discounts and flu vaccinations
- Access to on-campus food, retail, healthcare, and lifestyle amenities
- Full borrowing, printing, and database access via the university library

Role-Specific Inquiries: Paul Beagle, Operations Coordinator

| Phone: 0427784573

Application Closing Date: Tuesday, 3 June 2025 at 11:59 p.m. (AEST)

Applications Close:
03/06/2025 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion.
- Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.