Customer Service Consultant

5 days ago

North Ryde, Australia TenacityCX Full time

Work with a leading industrial gas and engineering company
- Structured training - so a great opp to join a call centre with no prev exp
- Monday - Friday - no weekends - $30.95ph + super

Tenacity CX have partnered with a leading industrial gas and engineering company and we have multiple customer service opportunities available to join their thriving, supportive team in North Ryde.

As the
**Customer Service Specialist **you must be passionate about delivering a seamless experience across all customer channels. Liaising with internal stakeholders to provide correct and relevant information to customers at all times ensuring customer satisfaction.

In fact, customer satisfaction is at the centre of what they do

You won’t be working to endless KPI’s, they like to keep things simple and focussed. Your key objective will be ensuring each client leaves your interaction with a resolution to their needs and a smile

To achieve this, your team leader, trainers and team will be there to guide and support you throughout your journey, including coaching and team meetings focussed on systems, product knowledge, process and customer centricity.

With a newly developed 3-week training program, plus an additional 2 weeks of on-floor support, you are set up for success. If you have experience with Salesforce, SAP and MS Office 365, let us know The experience you have with these excite us, but we will also train you up as part of the program, if you haven’t yet had the pleasure of using them.

**Key Responsibilities**:

- Manage all inbound customer inquiries to final resolution via multiple channels
- Educate the customer on the digital / self-serve options available to them
- Update and maintain records of customer interactions and transactions
- Liaise with peers & internal stakeholders to ensure the smooth delivery of customer requirements

**Skills & attributes required**:

- Have a passion for Customer Service and for finding the solution to a problem
- Strong written & verbal communication skills
- Ability to think on feet
- Excellent attention to detail, time management & problem-solving skills
- And most importantly "A can do attitude"
- Ability to absorb, understand and convey technical information

**What’s in it for you**:

- NO sales targets or endless KPI’s - just focus on quality
- Monday - Friday, no weekends, $30.95ph + super
- Work times that suit your schedule between the hours of 6am - 7pm
- 6 month contract with view to go perm
- State of the art Cloud based systems and a laptop
- Fantastic development and training opportunities
- Opportunity to progress to perm
- Minutes walk from train station & FREE on-site parking
- A fabulous, inclusive culture and vibrant teams
- A NEW recognition program rewarding customer excellence
- A spacious, well-lit, huge office with all the facilities - great kitchens, coffee machines and an off-site cafeteria which has the BEST food

Honestly, send your CV over today as these roles are going fast
- Tenacity CX specialises in Contact Centre and Customer Experience Recruitment; we are a proud partner of Australia’s largest not-for-profit health insurers & we have multiple permanent opportunities for Customer Service superstars to join their fun, social team who are committed to investing in the health and happiness of both their members and their people._

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