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Duty Manager

3 weeks ago

North Sydney, Australia Greenwood Hotel Full time

**About Us**: Greenwood Hotel is one of Tilley and Wills flagship hotels with a long standing reputation of providing premium entertainment and service to our guests. Greenwood is a high volume pub that is renowned for its versatility such as its ability to host corporate events, Dance/Music events (with 1000+ people) and operating as the home to sporting clubs and parent teacher parties.

**Why Work for Us**
- Amazing team culture - with strong retention figures at all levels
- High volume exposure that will build your skill inventory in all facets of venue management
- No super late closes with last drinks often called at 11/11:30pm
- Weekend flexibility, if no events on it's likely the venue will be closed on weekends
- 50% discount at all Tilley and Wills venues*
- Infinite progression opportunities
- Flexible roster
- Onsite parking ($10 a day)
- Big staff parties
- Guaranteed to make friends for life

**What we are looking for**:
The Greenwood team are seeking an experienced Duty Manager to assist their team with elevating their day-to-day operations. This is the perfect opportunity for someone who is looking to take the next step in their career and thrives in environments where every day is different.

**To be successful**:

- Minimum of 1 years of experience in Bar management or supervisor role. (must be bar/ pub or restaurant)
- Available Wednesday
- Saturday
- Must have strong initiative and be adaptable to ever changing envrionments
- Strong leadership and communication skills.
- You must be confident in your skills, knowledge and people management abilities
- Excellent organisational and problem-solving abilities.
- Strong venue compliance knowledge (general - we'll take you through out specific license conditions)

**Responsibilities**:
**Overseeing General Daily Business Operations**:

- Opening/closing the venue
- Collaborate with kitchen and front of house staff to ensure an efficient flow of orders and timely food and beverage service
- Working closely with events manager on upcoming functions, ensuring staff are briefed on the sequence of service, back of house systems and space are set and ready in a timely manner
- Oversee cleanliness and maintenance of the venue ensuring it meets established presentation expectations
- Staff management - ensuring all staff are performing to the highest efficiency, have required breaks and are briefed in day to day operations.
- Team Culture - leading by example by being consistent with your performance, maintaining a positive attitude and regularly building a positive workplace culture

**Compliance**:

- Ensure adherence to Responsible Service of Alcohol regulations
- Ensure adherence to venue-specific licensing conditions
- Food safety and handling regulations
- Confidently run high volume high compliance evenings
- Daily review of incident register
- Ensuring CCTV cameras are all in operation and reporting any faults to the General Manager
- Overseeing/managing security team

**Wastage and Stock Control**:

- Monitoring and inputting all recorded wastage in Jenson
- Ensuring all bartenders are pouring correctly and any mistakes are recorded
- Assisting with communicating supply requirements
- Aiding venue manager in meeting stocktake shrinkage targets/investigating variances

**Financial Management**:

- Monitor and control wages whilst on shift
- Opening/closing - cash reconciliation and Daily Taking Reporting

**Reservations/ Functions**:

- Working closely with the function team: Setting up spaces, managing bar tabs + staff briefing stock
- Coordinating kitchen and front of house team for functions, delegating members to certain roles
- Ensuring reservations are allocated on the floor for Lunch and Evening service

**Customer Satisfaction**:

- Monitor and manage guest reservations and seating arrangements to optimise space usage and ensure guest satisfaction
- Handle all customer complaints professionally and promptly
- Communicating feedback to the team
- Identify any trends in customer reviews and provide training or feedback where required

**WHS**:

- Reporting risks/ maintenance issues to GM
- Completing appropriate forms in the event of a staff or patron incident

**Job Type**: Casual

Pay: From $34.79 per hour

Expected hours: 22 - 30 per week

**Benefits**:

- Employee discount
- Employee mentoring program
- Visa sponsorship

Schedule:

- 10 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Bar management: 1 year (preferred)

Licence/Certification:

- RSA (required)

Work Authorisation:

- Australia (required)

Work Location: In person