Duty Manager

Duty Manager

Join a progressive, community-focused Club where your leadership shapes the experience of thousands of members and guests.

Magpies Waitara is seeking two experienced and motivated Duty Managers to join our leadership team.

These are hands-on leadership positions, responsible for overseeing all aspects of the Club's day-to-day operations—including food and beverage, gaming, member services, events, and compliance.

As Duty Manager, you'll play a key role in ensuring smooth operations, supporting staff, maintaining compliance, and delivering exceptional experiences for our members and guests.

Why Work With Us?

• Progressive Club – over 15,000 members and a growing reputation for excellence
• Supportive leadership team with opportunities for training and career growth
• Vibrant, fast-paced environment where no two days are the same

About the Roles

As a Duty Manager at Magpies Waitara, you will:

· Lead and coordinate daily Club operations across all service areas, including food and beverage, gaming, reception, bars, and events.

· Drive a culture of excellence in service, presentation, and member experience.

· Mentor and coach staff, building capability, engagement, and teamwork.

· Ensure compliance with RSA, RCG, WHS, and all relevant legislation and Club policies.

· Respond to incidents, member feedback, and operational issues in a professional and proactive manner.

· Support senior management in delivering strategic, operational, and community-focused goals.

Key Responsibilities

· Lead, motivate, and mentor frontline staff during operational shifts.

· Oversee all aspects of daily Club operations, ensuring smooth and efficient service across food and beverage, gaming, reception, events, and member services.

· Monitor service delivery and venue presentation to consistently exceed member and guest expectations.

· Manage compliance requirements including RSA, RCG, WHS, and security.

· Act as the senior operational contact during shifts, providing guidance and support to staff while addressing operational issues.

· Handle conflict resolution with staff and customers, maintaining professionalism at all times.

· Contribute to reporting, communication, and handover processes for senior management.

About You

To succeed as a Duty Manager at Magpies Waitara, you will:

· Have hospitality or licensed club leadership experience (essential).

· Be a confident leader who inspires, motivates, and engages teams.

· Demonstrate strong problem-solving and communication skills.

· Be organised, resilient, and capable of managing competing priorities.

· Hold current RSA & RCG certifications (essential).

· Bring experience across areas such as food and beverage, gaming operations, compliance management, and customer service.

Our Values

At Magpies Waitara, our leadership team lives by the values of Integrity, Accountability, Teamwork, Excellence, and Respect. We are committed to creating a workplace where staff feel supported, and our members and guests receive outstanding service at every touchpoint.

What We Offer

• Competitive remuneration package
• Training and ongoing professional development
• Career progression opportunities within a large, established Club
• A positive and inclusive culture where your contribution matters

How to Apply

If you're ready to step into a leadership role and make a difference in a thriving community Club, we'd love to hear from you.

Please apply via Seek, including your resume and a cover letter that addresses the key questions below.

Only Shortlisted applicants will be contacted.

Cover Letter Questions – Duty Manager

1.     Leadership & Team Management

· Can you describe a time when you successfully led and motivated a team in a hospitality or club environment to deliver outstanding service?

2.     Operational Oversight

· What strategies have you used to ensure smooth daily operations across multiple service areas (e.g., food & beverage, gaming, reception, or events) while maintaining high service and compliance standards?

3.     Gaming Operations

· What experience do you have managing gaming operations, including compliance with RCG requirements and delivering a safe, customer-focused gaming environment?

4.     Compliance & Governance

· How have you ensured compliance with RSA, RCG, WHS, and other relevant legislation in previous roles?

5.     Conflict Resolution

· Share an example of how you managed a challenging staff or customer situation that required quick decision-making. What was the outcome?

6.     Strategic Contribution

· What experience do you have working closely with senior management to deliver reporting, strategic projects, or operational improvements?

7.     Culture & Values Fit

· Magpies Waitara values Integrity, Accountability, Teamwork, Excellence, and Respect. How do you demonstrate these values in your leadership style?