Contact Centre Agent

4 days ago

Belconnen, Australia I-MED Full time

The role is a **full time position** working Monday to Friday, with shifts between **8am-5:15pm**.

Role Overview:
You will be primarily based as a **Contact Centre Agent**, where you will be the first point of contact for our patients.

Your responsibilities will include:

- Answering phone calls promptly and handling inquiries professionally.
- Booking appointments across our four Canberra clinics.
- Billing knowledge - private, Medicare, workers compensation, and DVA.
- Collaborating with clerical and technical staff, radiologists, and referrers.

Following your training as a contact centre agent, you will also be trained in **Medical Reception**, with responsibilities in this role being:

- Greeting patients warmly and assisting with check-in procedures.
- Billing procedures - private, Medicare, workers compensation, and DVA.

What we're looking for:
Clear verbal and written communication skills.

Strong organisational abilities to manage appointments and patient flow.

Confidence working across multiple screens and systems.

Ability to work at any of our four clinics - Belconnen, Deakin, Woden, and Tuggeranong

What we can offer you:
Wellbeing benefits
- Fitness passport, including full gym access and a range of classes
- Supportive management that values your well-being
- Discounted and bulk billed scans and services for you and your family

Learning and development
- Comprehensive training to help you put your best foot forward in the role
- Career opportunities across our diverse Network
- Build your career in a call centre and medical reception

Workplace Experience
- Collaborative and inclusive team
- Free parking onsite**at Tuggeranong and Deakin and street parking at Woden and Belconnen,**as well as a quick walk to buses
- Lots of uniform options to suit your preferences at no cost to you with annual top ups

Compensation
- Industry-competitive salary and benefits package
- Annual Remuneration Review

With over 250 clinics and 4000 staff, I-MED Radiology is Australia's largest Radiology Network. As an industry leader, we have the resources to grow your skills and provide opportunities for a range of career advancement pathways.

Don't know much about Radiology? Learn more about what we do here.
- You can learn more about other opportunities _here_._

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