Guest Services Agent- full time opportunity

2 days ago

Belconnen, ACT, Australia The Mercure Canberra Belconnen Full time

Join The AWARD WINNING Mercure Canberra Belconnen as part of our Guest Services team and WOW every single guest with your professional and approachable attitude.

COME WORK WITH US

The Mercure Canberra Belconnen is currently recruiting for a guest service superstar who is a true HEARTIST and will use their reception/front desk experience to support the hotel's guest experience..

You will be the face of the hotel and a part of the first impression, welcoming and farewelling our guests ensuring they enjoy their stay.

Our Hotel:

As a franchise of Accor Hotels, The Mercure Canberra Belconnen is a vibrant hotel in the Belconnen CBD featuring 125 rooms. The Mercure Canberra Belconnen boasts a fully equipped gymnasium, guest lounge, a fantastic new conference and events centre including a sleek top floor cocktail bar, and dedicated car parking for hotel guests.

Our Culture:

We are looking for a service champion who will really own the opportunity to be a part of the team and grow with it. We are collaborative, dynamic, energetic, passionate and guest centric

About You:

As a Guest Services Agent  you will be the first point of contact for our guests to assist them during their stay, whilst delivering the highest level of customer service.

Duties:

  • Commitment to working rotating shifts of mornings and evenings
  • Engage with our guests on check in, check out and during their stay
  • Recording information to ensure our guests have a seamless guest journey
  • Maximise room sales and conversion of enquiries through pro-active sales activity
  • Ability to assist in the F & B team for breakfast or events shifts when required (we just love people who are dynamic and multiskilled)
  • Engage, engage, engage with our guests

Success Factors:

  • A true desire to work, grow and develop in the Guest Facing Operations of a 4 Star property
  • Experience in a similar role, that you can bring to our dynamic team
  • Knowledge of OPERA is preferred
  • Excellent communication skills and the ability to work closely with all hotel departments
  • Friendly, outgoing personality and an exceptional standard of personal presentation
  • Availability to work over a 7-day rotating roster that includes mornings, evenings and weekends

How to Apply

If you're an energetic hospitality professional with a passion for customer service, apply now

Include a current resume and cover letter outlining how you meet the above criteria to

Applications close 5pm Monday 3 November 2025.

No agency applications will be accepted. You must have full working rights to work in Australia.  Canberra Labor Club Limited/Mercure Canberra Belconnen is an equal opportunity provider. Only short listed candidates will be notified.

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