Contact Centre Agent

2 days ago

Belconnen, Australia I-MED Full time

Join Our Team as a Contact Centre Agent 
Are you ready to make a difference in patients' lives? Imagine being the friendly voice that guides anxious patients through scheduling their diagnostic imaging appointments. Picture yourself as the reassuring presence for referring healthcare professionals seeking timely results. At I-MED Radiology Network, our Contact Centre Agents play a vital role in ensuring that every interaction counts.
We are currently seeking a full time contact centre agent to rotate between our 4 ACT clinics, located in Woden, Deakin, Belconnen and Tuggeranong. 7.6 hour shifts would be scheduled Monday-Friday between 8:30am-5:30pm.
As a Contact Centre Agent, you won't just handle enquiries; you'll be the bridge between patients, referrers, and our clinical teams. Your empathy, problem-solving abilities, and tech-savviness will contribute to exceptional patient care. Join us in providing accurate and timely diagnostic information to improve patient outcomes

**Key Responsibilities**:
**Patient and Referrer Support**: Be the friendly voice that guides patients and referring healthcare professionals through appointment scheduling, results inquiries, and service coordination.
**Appointment Scheduling**: Efficiently manage appointment bookings, ensuring optimal utilization of our imaging facilities.
**Administrative Excellence**: Maintain accurate records and collaborate with our clinical teams.

**Qualifications**:
**Excellent Communication Skills**: Clear, concise, and empathetic communication is essential.
**Problem-Solving Abilities**: Handle complex situations with empathy and find solutions.
**Tech-Savvy**: Comfortably navigate our systems and software.
**Prior Experience**: Contact centre experience or experience handling high volumes of inbound calls (highly desirable)

**About I-MED Radiology Network**: With over 4,000 team members, I-MED is committed to helping save lives and reducing uncertainty. Our mission is to provide accurate and timely diagnostic information to improve patient outcomes.

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