Customer Development Manager

2 weeks ago

Wollongong, Australia IRT Full time

**About IRT**
- Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

**About the Role**

We are looking for an experienced Customer Development Manager to attract, nurture and assist with the conversion of new customers to IRT Home Care by initiating Local Area Marketing and Business Development activities for the south eastern Sydney and northern Illawarra regions.

Based in the Illawarra, the Customer Development Manager will:
Proactively play the lead role in nurturing new customer leads and opportunities and work closely with Home Care operations teams to ensure a high number of conversions of new customers is achieved
. Work with the Marketing Team and the Home Care Regional Teams on the development and execution of targeted Local Area Marketing activities to improve lead generation
. Assist to develop and implement cross selling strategies, within existing customer cohorts (Home Care into RV, Home Care to Aged Care Centres), and increase brand awareness
. Provide market insight and develop strategies for continued Home Care customer growth by utilising and measuring customer feedback, market insights and competitor activity
. Monitor and report effectiveness of Local Area Marketing activities, and provide feedback and advice to the Regional Operations Manager on recommended strategies
. Represent IRT Home Care and IRT Group at local events, conferences and open days

**To Be Successful You Will Have**
- Demonstrated sales experience and negotiation skills, proven success in a similar role preferably in the aged care or a health secto
- r Superior written and communications skills, including the ability to prepare comprehensive reports and presentation
- s Presentation skills and comfortable presenting to large group
- s Demonstrated ability to resolve problems and effectively manage tim
- e Well-developed computer skills (including Salesforce CRM
- ) A reliable, fully insured and registered motor vehicl
- e Willingness to travel with occasional overnight stay
- s Desirable experience: Aged Care or Health Industry knowledg
- e

**Benefits for You**
- Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packagin
- g Flexible working condition
- s Birthday leave - relax and take a day off on us
- Professional and career development opportunitie
- s Multiple career pathway
- s Discounted gym membership
- s Free counselling via Employee Assistance Program (EAP) and staff wellness progra
- m

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