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**Job Description**:
**About the role**:
You will be responsible for planning, rostering, scheduling and coordinating our in-home care services and workers. You'll be the important link between our customers and the field workers by regularly communicating over the phone to ensure we are optimising and delivering on our promises. If you have experience in high-volume service coordination environments, this is the right opportunity for you.
Other responsibilities include:
- Work with the existing rosters to match service objectives.
- Identify labour shortages to existing team and integrate new field team into schedules.
- Match customer service requirements against the relevant skills and experience of our field team.
- Quickly problem solve last minute changes to schedule by contacting and influencing other field team to ensure services are delivered.
- Work closely with the Service Delivery team to ensure services are coordinated effectively.
This is a work from home position, however you will need to be based in Brisbane. The working hours for this role are 12pm - 8pm, Monday to Friday.
**About you**:
- Demonstrated experience in rostering/scheduling/logistics methodology across multiple locations in a service delivery environment.
- A strong phone manner and ability to remain calm and professional at all times.
- Positive "can-do" attitude and customer service focus.
- Ability to problem solve and think on your feet.
- Demonstrated experience with engaging with stakeholders at all levels.
- Strong communication and influencing skills.
- Ability to work under pressure and juggle multiple priorities.
- Previous experience with Skedulo or other rostering systems are preferred.
**About KinCare**:
We have a 29-year track record of supporting older Australians to live independently. We’re committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.
It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.
