National Scheduling Officer

**National Scheduling Officer**

**About the role**:
Rostering - match consumers with staff according to preferences, working hours, availabilities, location, and cultural needs while maintaining effective travel distances between consumers for workers. Also provide day to day support for consumers in relation to changes to care services, answer queries with Invoicing/rosters/visits and general communication. You will be reporting to the Team leader with client and personal support workers with issues that may arise.

**To be successful for this role**:

- Rostering - match consumers with staff according to preferences, working hours, availabilities, location, and cultural needs while maintaining effective travel distances between consumers for workers.
- provide day to day support for consumers in relation to changes to care services, answer queries with Invoicing/rosters/visits and general communication.
- Documentation - accurate and timely recording of service delivery data, monthly reporting of performance, incidents, complaints suggestions and compliments in line with policies and procedures and work instructions
- Operations - accept and monitor referrals, assist and undertake service engagement for consumers, provide timely responses to internal and external customers, maintain confidentiality and provide advocacy for consumers as required.
- Staff support/ Management - participate and contribute to the team environment
- On call - prepare, manage, and participate after hours phone support as part of a roster system.
- Administration - general duties including data entry, processing invoices, taking minutes, assisting
- with mail outs, management of office supplies, filing and preparation/mail outs of various
- documents.
- Customer Service - maintain a positive rapport with consumers, internal and external staff, service
- providers, facilities, external networks and other BWCC departments.
- Quality - comply with procedures and policies, legislation, guidelines and assist the Quality
- Coordinator with tasks as required.; and
- Other - tasks as directed by the Team Leader or the State Home Care Manager

***Role Responsibilities**

**Administration**
- Resources will be used in a responsible, efficient, and cost-effective manner.
- Preparation and set up of new consumer files as well as filing, maintaining, and archiving of documentation as per policy
- Ensure data entry of consumer assessment and relevant documents to computer system and G: Drive.
- Assist with reconciling invoices
- Cab charge ordering and management
- Coordinate and assist with mail outs as required
- Operations:

- Maintain accurate records as per the documentation process.
- Respond in an appropriate and timely fashion to consumer/service provider/ internal department
- queries and/ or concerns.
- Respect consumer and worker privacy and maintain confidentiality of personal information

**Operations**:

- Maintain accurate records as per the documentation process.
- Respond in an appropriate and timely fashion to consumer/service provider/ internal department queries and/ or concerns.
- Respect consumer and worker privacy and maintain confidentiality of personal information

**Financial Management**
- enter services and costs into the database system and determine their accuracy consult with the Care Consultant about changes to consumer services

**Resourcing/ Networking**
- Maintain effective working relationships with GPs, service providers and community agencies.
- Develop resources and contacts to ensure up to date knowledge and information provision share these with the team
- In Collaboration with Care Consultant be aware of community programs, volunteer organisations and other relevant resources for consumers.

**Qualifications**

**Essential**:

- Customer service experience in an office management or administration role, preferably within aged care or call Centre.
- Demonstrated organizational and administrative skills, attention to detail, time managements and lateral thinking.
- Excellent communication, liaison, negotiation, and problem-solving skills.
- Customer service skills and ability to communicate and build rapport with people from all walks of life.
- Experience processing invoices and undertaking financial duties.
- Excellent typing skills (speed and accuracy)
- Ability to roster shifts.
- Understanding of the Aged and/or Disability Sector.
- Current National Police Certificate and Statutory Declaration (stating that you have never, in
- Australia or another country, been convicted of murder or sexual assault, or convicted of, and sentenced to imprisonment for, any other form of assault) that allows work in Aged Care
- Computer literacy with Microsoft Office (Word, Excel, Outlook) and the Internet; Desirable:

- Experience using Consumer based computer systems
- Familiarity in languages other than English
- _All successful applicants will be required to be fully vaccinated against Covid as an inherent requir