Ict Customer Support Officer

1 week ago

Maitland, Australia Ashdown Consulting Full time

$40 - $49.60 p/hr + Super
- 6 - Month Contract
- Maitland

**ICT Customer Support Office | 6 - Month Contract | $54.81 p/day incl. Super**
- $40 - $49.60 p/hr + Super
- 6 - Month Contract
- Maitland

**About the company**
This NSW government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government strategy, managing investment priorities, funding and allocations.

**About the role**
The Customer support officer provides support and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. This involves the diagnosis and resolution of incidents and deployment of the department’s standardised infrastructure, hardware and systems.
- Key Responsibilities:_
- Diagnose and resolve ICT incidents and issues via remote-support tools, telephone and on-site support
- Provide and maintain ICT support services in accordance with the Department’s standards, policies and operating procedures and agreed service levels
- Participate in the deployment, maintenance and improvement of the Department’s standardised ICT systems
- Provide advice to principals, managers and others about the Department’s standard ICT technologies and services to assist their decisions about effective use of available equipment

**About you**
- 1 years of IT Support experience is desired
- Willingness to learn
- Available for immediate start
- Excellent verbal and written communication skills.
- Permanent resident or citizen
- Per NSW Government policy all employees must be fully vaccinated.

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