ICT Support Trainee

Overview

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You will complete a Certificate IV in Information Technology over 24 months through a combination of formal training with a Registered Training Organisation (RTO) and practical on-the-job experience with Zeal Futures and our host employer.

Throughout your formal training and practical experience in the workplace, you will have the opportunity to:

• Deliver both first and second level support and guidance to staff and students regarding ICT-related issues.
• Carry out other duties that are within the limits of trainee skills, competence and ability as required.

Responsibilities

• Deliver ICT support and guidance to staff and students.
• Complete duties within trainee skill level as required by the host employer and Zeal Futures.

Qualifications & Selection Criteria

What you'll bring to the table

To be successful in this role, you'll need to meet the following selection criteria:

• Commitment to both on and off the job training.
• Great communication (verbal and written) with the ability to explain technical issues to non-technical clients, and the ability to manage their expectations to ensure customer satisfaction.
• The ability to prioritise tasks, manage time and meet deadlines, along with the foresight to seek help or escalate when required.
• Alignment to the schools values and to be able to work independently as well as within a team.

Mandatory Requirements

• Have a current Police Check or be willing to obtain one.

About Zeal Futures

Zeal Futures provides the ultimate training and employment experience. We create life-changing opportunities by working with industry-leading organisations to deliver high-quality, innovative apprenticeship and traineeship programs across a range of industries. As experts in vocational education and training, we will support you through all phases of your learning journey, creating a supportive environment that empowers our employees to thrive. Our track record speaks for itself, as we consistently maintain one of the highest completion rates in Australia.

What's in it for me?

Being a Zeal Futures Trainee opens the door to working for industry-leading Employers to provide life changing opportunities. Our network of Host Employers means we can offer rotations to ensure you can fulfil your education and training requirements; become qualified without getting yourself into debt and actually earn an income

Throughout your traineeship, you'll also be able to take advantage of our exclusive employee benefits such as coaching and mentoring, safety training, discounted health benefits, rewards, and counselling.

How to apply

To apply for this role, click the 'Apply for this job' button and then follow the steps to complete your application. You can also apply online at by clicking on 'Vacancies' and selecting the relevant position, then the 'Apply Online' button at the top of the page.

All applications require a resume and coverletter outlining your suitability to the role.

Recruitment assistance

If you require assistance with the recruitment process (for instance, this may be filling out forms, interviews, or completing online tests), please contact your recruitment representative on We are happy to provide any necessary reasonable adjustments or assistance you may need. Please do not hesitate to ask for any help. We look forward to hearing from you.

What else is involved?

After submitting your online application, you may be invited to complete online testing, interviews, and pre-employment medicals. We'll also contact your references if you progress through these recruitment stages. Please be sure to check your emails (including your junk folder) and respond to missed phone calls, voicemail messages and text messages.

If you have any questions about this role, please contact Kaitlin Milsom on

Applications close 2nd of October 2025.

Diversity & Equal Opportunity

As a recognised Diversity Champion, Zeal Futures is committed to Equal Employment Opportunities, Ethical Practices, and the principles of Cultural Diversity. We encourage applications from all members of the community, including people from indigenous backgrounds, people with disability, women seeking non-traditional trade opportunities, people from culturally and linguistically diverse backgrounds, and mature aged people. If you require assistance lodging your application with Zeal Futures, please contact our Recruitment Team on

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Company background

Zeal Futures provides the ultimate training and employment experience. We work with industry-leading organisations to offer quality apprenticeship and traineeship programs across a range of industries, maintaining one of the highest completion rates in Australia. Since 1981 we've assisted more than 38,000 people into career and learning opportunities. Our award-winning team takes a tailored approach, because no two people or businesses are the same. At Zeal Futures, we create success stories.

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