Level 1 ICT Support Officer

About Us

Nestled in the picturesque Hunter Valley on 32 acres of green space, Hunter Valley Grammar School (HVGS) is an independent, non-selective, secular, coeducational day school for students from Preschool to Year 12. Our innovative curriculum and co-curriculum activities foster curiosity, critical thinking, and entrepreneurialism, preparing students for the challenges of tomorrow's workplaces.

About the Role

The primary focus of the Level 1 ICT Support Officer is to provide quality customer service and ICT support to students and staff in conjunction with the ICT Team.

The Level 1 ICT Support Officer provides an initial point of contact for ICT requests and assists in effectively providing a resolution and timely manner and helps identify ways to improve the overall customer service offering. This position is a full-time permanent position.

Work Pattern: Monday to Friday - 8:00am to 4:30 pm with a meal break, 38 hours per week, 48 weeks per year.

Key Duties

· Provide support and advice to staff and students on ICT issues, to enable them to best perform their roles.

· Assist with ICT software and hardware asset management in conjunction with the ICT Team.

· Monitor, report, and manage risks and opportunities identified during day-to-day operations.

· Proactively identify and action change requests to improve services and systems available to the School community (staff, students, and parents), in consultation with the Director of ICT.

· Support classroom-based technology including but not limited to touch screens and wireless display technologies.

· Assist in providing support for additional HVGS ICT-related services including but not limited to Telephone/AV/Security systems.

· Support of cloud-based platforms and Standard Operating Environment (SoE) deployments using best practice solutions and techniques.

· Identify trends and patterns based on service requests that are raised and assist in the development of potential solutions in collaboration with the ICT team.

· Ensure all ICT requests and issues are logged and tracked, including maintaining detailed notes and communications through the ICT Service Management Portal.

· Ensure ICT workspaces are presentable to visitors.

· Ensure adherence to all processes, and services in liaison with ICT team members.

· Liaise with the ICT team to improve ICT processes and Knowledge Base documentation for the school community.

· Liaise with external service provider(s) as required.

About You

· Certificate IV in IT or equivalent

· Excellent, demonstrable customer service, problem-solving, time management, and organisational skills along with the ability and desire to learn new skills quickly

· Experience in the support and administration of the ICT Systems and Infrastructure of a facility, preferably within a school, especially supporting Windows and Apple end-user devices (MacBooks and iPads)

· Experience with supporting a Microsoft 365 environment – Office 365, OneDrive, SharePoint Online, Teams, OneNote

· Flexibility and willingness to work outside standard school hours to assist with School events

· Demonstrated ability to work flexibly and collaboratively with both staff and students

· Ability to work as part of a team and independently

· Current Working with Children Check.

· Industry Certifications (ITIL foundations, Microsoft, OSX Support Essentials or equivalent) (desirable)

· Knowledge of Azure AD, Exchange Online, Intune and Securly (desirable)

For a complete picture of the role, you can find the full Job Description on our website:

Benefits

At HVGS, we're dedicated to empowering our staff to thrive in the dynamic realm of teaching and learning. We uphold this commitment by equipping our educators and staff with the tools and skills necessary to excel in their profession. Moreover, HVGS offers a suite of exclusive benefits to our valued staff members, including:

• 15 days Personal Leave for all full-time, permanent staff (prorated for part-time staff)

• Generous professional development opportunities.

• Access to Fitness Passport, which provides you and your family with flexible access to a wide range of gyms and pools, at a discounted price.

• State-of-the-Art teaching and learning infrastructure.

• Access to our comprehensive Employee Assistance Program.

• Access to Staff strength and conditioning sessions and the school gym.

• Salary sacrificing options, including novated leasing.

Join HVGS and be part of a supportive community committed to your professional growth, well-being, and success.

How to Apply

Applicants must apply by completing the online Job Application form here:

For a confidential discussion regarding the role, please contact Erin Pond, Human Resources Manager on *** or **

Applications close: 5pm Sunday 1 June 2025.

Interviews will likely commence shortly after applications have closed.

Hunter Valley Grammar School reserves the right to interview and appoint prior to the closing date.

Applications received after this date will not be considered. HVGS is an equal opportunity employer. All staff must have a current Employee Working with Children Check.