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Customer Service Manager and Office Coordinator

2 weeks ago

Bondi Beach, Australia Bondi Dental Full time

We are looking for a motivated, vibrant and reliable team member who has a strong focus on customer service, organisation, communication and professionalism. We are a busy dental practice located in Bondi Beach in need of a customer service manager and office coordinator who can help with patient relations, accounts oversight and team management.

**Job Outline**:

- Maintain organisation and presentation of front office
- Ensure comfort of all patients in the clinic and over the phone
- Oversee and motivate dental assistance team, delegate tasks
- Answer any patient queries and schedule appointments
- Help educate patients on importance of oral hygiene and continued care
- Liaise between patients, practitioners, clinics, labs and support staff as needed
- Process payments, insurance claims, requests for records releases, referrals
- Create roster for dental assistants and all supportive staff
- Organise practitioners' schedules and update practice calendar
- Organise patient files and prepare treatment reports
- Maintain the financial records and arrangement procedures of the practice
- Check payment reports to ensure correct fees for treatment, correct allocation to practitioners, correct patients charged
- Track and follow-up outstanding debts, send notice of debts and ensure collection
- Handle patient payment disputes and patient complaints, manage accordingly
- Review supplies and forms for front office and maintain stock
- Complete other administrative tasks as needed
- Maintain and enhance social media presence
- Ensure front office tasks and dental assistant tasks are completed daily/weekly

**To be successful in this role you will have the following attributes**:
**-**Work well within a team
- Excellent verbal and written communication skills
- Excellent client/patient service and presentation skills
- Great organisation and time management skills
- Ability to prioritise tasks and self-motivate
- Good attention to detail and accuracy
- Previous customer service and management experience
- Must be fun, friendly, patient and good with children

Pay: $74,000.00 - $110,000.00 per year

Work Location: In person