Customer Service Manager

7 days ago


Bondi, Australia The Removal brothers Full time

**About Us**:
The Removal Brothers is a leading removalist company, providing house moving, delivery services, and event transport logistics to more than 2,500 clients annually. We are seeking an experienced Customer Service Manager to lead our customer service team and ensure exceptional service delivery to our clients.

**Key Responsibilities**:

- Lead and manage the customer service team, providing training, support, and performance management.
- Respond to client inquiries, complaints, and feedback in a timely and professional manner.
- Oversee the entire customer journey, ensuring a seamless experience from booking to post-service follow-up.
- Collaborate with the operations and logistics teams to ensure client needs are met efficiently.
- Implement strategies to improve customer satisfaction, retention, and service processes.
- Prepare and present reports on customer service metrics and team performance to senior management.
- Resolve client issues and escalate complaints when necessary to achieve high client satisfaction.
- Proficiency in a second language is highly advantageous to effectively meet the transport needs of our global clients and ensure their satisfaction.
- Foster a positive and client-centric work environment, ensuring continuous improvement in service delivery.

**Key Qualifications and Experience**:

- Minimum 3 years of experience in the removalist industry**, managing customer service operations and ensuring client satisfaction.**:

- Minimum 3 years of experience in a customer service role** in any industry, with a focus on handling client inquiries and complaints.
- Proficiency in a second language is highly advantageous.
- Proven ability to manage a team in a fast-paced environment.
- Strong interpersonal and communication skills with the ability to handle complaints and resolve issues.
- Excellent organizational skills and the ability to manage multiple tasks and clients simultaneously.
- Experience in **CRM system** and managing customer service workflows.
- Ability to build strong client relationships and drive customer retention.

**Benefits**:

- Salary of $74,200 AUD per year**:

- Opportunity to work in a dynamic and growing industry.
- Professional development opportunities.
- Supportive and collaborative work environment.

**Job Types**: Full-time, Permanent

Pay: $74,200.00 per year

Work Location: In person



  • Bondi, Australia HCF Full time

    **About HCF** At HCF, our purpose is to bring our human touch to healthcare. We want to be true health partners to our members. Our vision is to make healthcare understandable, affordable, high quality and member centric. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. **About the Role** As...

  • Customer Service

    1 week ago


    Bondi Junction, Australia Tender Gourmet Butchery Bondi Full time

    Tender gourmet butchery Bondi junction is looking for counter staff to help serve customers and perform basic tasks assisting with filling of the window. We’re looking for people with: - A passion for food - Friendly customer service and experience - Good hygiene standards - friendly attitude and works well in team environment This position is ideal for...


  • Bondi, Australia Virgin Active Full time

    Join an iconic brand built on a human touch with a playful side - Lead a passionate experience team, with access to world class facilities at Bondi Westfield - Free gym membership for your buddy, discounted PT + more benefits **About us**: There's never been a better time to join Virgin Active, we have the best talent, doing the best work of their lives with...


  • Bondi Junction, Australia KLEVA® Brands Full time

    Are you a super organised, **customer service expert** looking for new challenges in one of the most dynamic industries out there? Who are we? As a family owned Australian business we are all about making sure that our customers feel as though they are a part of our family, we express this through the products we design which are made to make everyday life...


  • Bondi Junction, Australia St.George Full time

    **Join a supportive team in our St George Branch**: - **Permanent position at Westfield Bondi Junction branch**: - **Sales and service role working with the local community **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual...

  • Goods Receiving

    7 days ago


    Bondi, Australia Cheap Alarm Parts Full time

    **Job Overview** This role is responsible for the effective, efficient and safe operations of all warehouse Inbound and Outbound activities. Specific areas of operation include: - Receiving stock & put away process of Company Inbound stock - Receive local deliveries of Company stock. Check quantities & quality and store accurately. Pass paperwork onto...


  • Bondi Junction, New South Wales, Australia Hays | Contact Centres Full time $50,000 - $80,000 per year

    Full-Time | (Monday-Friday, some overtime of Saturday mornings 9am-12pm)Salary: $61,400 + Super + BonusesBondi Junction, NSW Are you passionate about helping people and looking to grow your career in customer service, sales, or insurance? Join a well-respected not-for-profit health fund and make a real difference in the lives of members every day. About...


  • Bondi Junction, Australia Westpac Group Full time

    Join the St. George team in Bondi Junction! - Full-time, permanent role - Very busy branch, suitable for those that like fast-pace **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances - and delivering a...

  • Customer Service

    2 weeks ago


    Bondi Junction, Australia The SHORTLISTER Full time

    Great Work Culture! - A Hands-On Role with a Great Team! - Well-Established Business! **EmbroidMe Bondi** is in the heart of the Eastern Suburbs. We pride ourselves on our ability to assist clients grow their brands. With more than 800,000 promotional products, we have a solution for all our client’s needs. Due to growth and demand of our services, an...

  • Customer Service

    1 day ago


    Bondi Beach, Australia CAROLOGY Full time

    **At CAROLOGY, our people are the key to our success.** To be successful in this role, you'll need to have high work standards, the ability to multi task and a great understanding of your work area. Working in a challenging, team focused and ever-changing environment our Office Assistant will be flexible, level-headed and highly organised. Great...